28 posts categorized "Snippets"

04/12/2013

This Week in Social Media Marketing

POSTED BY Stacy DeBroff AT 10:50 AM

This week's trends in Social Media Marketing: Visual micro-sharing, content marketing
and highly-filtered ad targeting.

Pinterest Example copy

How do you, as a social media marketer, best develop actionable narratives about your brand and provide shareable nuggets of engaging content that will inspire your consumers to share, post, participate, recommend and take action:

Forget Stories. Your Brand Needs a Narrative – PR Newswire

John Hagel, author of “The Power of Pull,” believes that stories fall short for a brand. Hagel argues that stories do not promote participation. Stories also eventually end. Narratives do not end and urge listeners to come participate. “In a business context, if you can harness the power of narrative, you can derive competitive advantage,” said Hagel.  Narratives work because they don’t simply motivate employees, they can galvanize a broad swath of people, and inspire them to action.”

Scoring Brands By Searching Social In Real-Time – MediaPost

SinoTech group has announced the launch of a new search engine called Buzz Equity. This search engine will specifically search out all the mentions of your brand across multiple social media platforms for free. After searching your brand across social media, Buzz Equity will score your brands online social value. “The score is determined by a combination of mention concentration, frequency, "passion" (i.e. - virality), reach, and sentiment.” 

Visual Micro-Sharing Platforms: The Next Big Thing in Social Media Marketing? – SocialMediaToday

Vine and Snapchat are quickly becoming huge factors in social media. But how can these platforms be utilized properly and what can you share with your clientele? You can showcase new products or offer flash deals. Visual Micro-Sharing is bound to enter into companies marketing plans at some point. It is important to familiarize yourself with it now. “their passionate user base means that companies need to utilize them for community building and exclusive sharing of products and services. Instead of believing users will stick around to watch 6-seconds of a company's logo, businesses should be dedicated to staying relevant and interesting in this instant new way of communication.” 

Now You Can Buy and Sell Items Directly in Your Twitter Feed With Ribbon – Mashable

Ribbon announced a new Twitter feature that will allow merchants to sell products directly through Twitter without having customers leave their twitter stream. This could prove much higher conversion rates for Twitter. “With Ribbon, sellers can create a customized link for free to list their product on Twitter and embed a checkout page within the tweet. Beneath the text and link in the tweet, customers will see a picture and description of the product and can then proceed to click through and enter their personal information and credit card details to make a purchase.”

How to get your CEO Tweeting – SocialMediaToday

Tweeting takes more time than one thinks. It can especially be tough to tweet about your business. You have to be careful with what you post. You can’t offend your readers but you want to be witty and fun. This is why many CEO's don’t tweet. They just don’t have the time in their schedule. Here are a few reasons why it is important to tweet as the CEO. Most importantly, it gives your company a face. “For a CEO, this is the time to get on our Twitter level and give a corporation (the bigger, the better) a face and name behind the brand. And most importantly, a story. A look at what life behind the scenes at the company is like as told through Instagram photos.”

Should “Likes” be the focus of your Facebook Strategy? – SmartBlogs

Although Likes may be a useful tool, they do not tell you how effective your message is at getting your fans to take action supporting the brand. Still, as long as Facebook interactions remains a step on the path to your brand’s ultimate goal, it won’t make sense to focus your Facebook strategy on any internal Facebook actions. Instead, you need to use Facebook to cultivate a following that you can then redirect to another platform where you goal action is easy to accomplish.”

Facebook Home Puts Facebook First and Everyone Else Second – Mashable

Facebook has recently announced the launch of Facebook “Home” for Android phones. Facebook home is essentially a cover feed. Instead having a plan lock screen on your phone, it will now be replaced by Facebook. This could prove to amplify the importance of Facebook in terms of reach. Other social media platforms, like Twitter, could soon follow. “What Facebook Home accomplishes, with its Cover Feed, Facebook-only notifications and Chat Heads is an always-on, wholly immersive Facebook experience that, except for when you access the app launcher, pretty much eschews everything outside of the Facebook universe.”

Ensuring Facebook Users Find You When They Need You – SocialMediaToday

Organic vs Paid. Those are the two methods are driving people to your company’s website. Paid is probably a fast method but why pay when you don’t have to. What can you do to bring people to your company website? Make sure you have loads of content. You can distribute this content in two ways. Either you push it out yourself or let visitors do the work for you. Leverage your content with advertising. “The point with this post is to discuss how Facebook can be a sustainable, always on, source of visitors. Basing your marketing on content creation have great long-term effects that are not achievable by buying traffic with regular display advertising.” 

Facebook Opens Up Ad Targeting to Minivan-Driving, Baby Food-Buying Homemakers

Adds third-party audience segments from Acxiom, Datalogix, Epsilon from AdWeek

Advertising on Facebook is getting very specific thanks to the data of their new partners like Acxiom, Datalogix and Epsilon. Is targeting this way advantageous? Or will this new hierarchy eliminate people who really do fall into the brands demographic?

Facebook today rolled out the segments as Partner Categories available through its self-serve Power Editor ad creation tool and through its ad API partners. This allows U.S. advertisers to layer in the 500-plus new segments in addition to the standard Facebook ad targeting criteria.

Now advertisers can create ad-targeting parameters such as "home owners who are retired, own a Ford pick-up truck, buy over-the-counter allergy relief medication and take cruises." They can also target "dentists who live alone, own a BMW and buy big-and-tall clothes and diet foods." Or “people who live in a million-dollar home housing four people including a military veteran.” Or “mortgage borrowing homemakers who own a minivan and buy baby food.”

A caveat: creating a highly filtered Venn diagram such as the ones mentioned above would likely work against an advertiser because they'd be too specific and counterintuitive for brands attracted to Facebook because of its billion-user scale.

 And finally...

#nowthatchersdead: Fans Think Cher Died After Thatcher Hashtag Trends – Mashable

Margaret Thatcher, the former British prime minister, passed away last week. An anti Margaret Thatcher website called “Is Thatcher Dead Yet?” wanted its readers to use the hashtag #nowthatchersdead to tell spread over twitter what they were doing now that Margaret Thatcher had passed. The hashtag trended but many people confused the hashtag by reading it as “Now That Chers Dead.” Twitter quickly turned into an arena of mourning for Cher. A lesson to all social media users, Capital letters in a hashtag make or break the message.


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03/01/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 4:06 PM

The Importance of #Hashtags from Social Media Today

Some folks will #hashtag #every #word in order to #get #their #post #noticed. We wouldn't consider this the best or most strategic method of exposure. This article from SMT explores the tact and etiquette involved in a successful #hashtag strategy.

Why I (Often) Work from Home And You (Maybe) Should Too Huffington Post

Everyone has heard the recent news of Yahoo! CEO Marissa Mayer’s ban on her employees working from home; a tough restriction to accept given their past work culture. The worst part of the story?  She built a nursery in her Yahoo! Office. Employees can’t work from home, but she can bring home to work? C-level FAIL.

Social Consolidation To Change Online Marketing – Online Media Daily

For social networking companies, innovation drives the growth of their consumer base. Facebook needed to buy a hip, popular platform like Instagram to remain relevant to its users. If a company cannot innovate internally nor acquire that missing piece from an external company purchase, they'll be left in the dust as users flock to the next new attraction.

How to Talk to Your Employees on Social Media Sites from Social Media Today

Social media acts as a great way to develop stronger relationships with colleagues. For example, here at Mom Central we have a very close-knit group of colleagues who rely on social networking sites to maintain connections outside of the work environment. We intermingle via our Facebook and Pinterest accounts to learn more about each other and interact in a way that is non-work related. The friendships we create with one another then help to support and enforce our work relationships as colleagues.

Pandora to Cap Free Mobile Listening at 40 Hours Per Month Huffington Post

Fear not! While the title of this article looks devastating (or at least it did to us, we listen to a LOT of Pandora), the average listener only logs about 20 hours. Whew! But if you happen to be a super-user, read this post!

Andy’s Answers: How Life Technologies gets enlightened with social media – Smart Brief

Customers relate to a person not a company. By making social less scary for your employees, they can connect more authentically with your consumers and ultimately change how you do business.  

Of Course ‘Parks and Rec’ Pinterest Wedding Album is Adorable from Mashable

Alert! New way to use Pinterest! The very popular NBC show, Parks and Rec, recently featured an episode where two characters tied the knot. The geniuses at NBC created a Pinterest board in the form of a wedding album – an overwhelming response ensued. We love it. 

Why retailers are pinning hopes on Pinterest – Reuters 

Pinterest acts as a "window-shopping" platform, which encourages retailers to start embracing the platform in their marketing strategy. Aspirational pinning drives the platform and impulsive buying increase retailer revenues.

Pope Benedict XVI Tweets Final Farewell to His Flock from Mashable

Although he retired early (can you say that of an 80-something year old man?), Pope Benedict made huge leaps in the social media world for the Vatican. As the first Pope to open a twitter account, Pope Benedict was able to connect with 1.6 million people on the English language version alone. Although since his twitter account opened slightly over a year ago, he tweeted less than 40 times… guess it wasn’t his main priority. 

02/22/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 2:27 PM

Facebook Influences Your Mood More Than Any Social Network – Mashable

A recent survey reveals that Facebook causes the most stress but also elicits the most positive effect on mood compared to other social networks: "'Our social media report helps paint an interesting picture of our evolving communications tastes and preferences, and how even routine activities such as checking friends into locations, can have an adverse affect on our relationships,' Rebtel CEO Andreas Bernstrom says in a statement.”
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Social Interaction Affects Brand Perception – MediaPost

In a new study, J.D. Power and Associates measured consumer experience with companies through their social platform for both marketing (such as receiving a coupon or some other offer through a social channal) and service (such as answering questions about a product or service or solving specific problems) needs.
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60 Digital Media Resources You May Have Missed – Mashable

“This sure has been another crazy week. Between Valentine's Day and the terrifying meteor that shook Russia, it is easy to understand how you could fall behind in other news.”
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The Future of Facebook as a Social Content Farm – Mashable

Facebook is bound to become a content farm. “Facebook is supposed to be about real people — about all the stupid, wonderful, shitty, brilliant and boring things we do every day.”
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Facebook: Now Pay to Promote Your Friend’s Posts – Mashable

For $7 you can now pay to promote your friend's posts on Facebook. You could already promote your own posts but now you can pay to promote something and not seem like an egomaniac.
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Why is Facebook’s e-commerce offering so disappointing? – Gigaom

Facebook probably has high expectations for e-commerce, but it seems that either it, or the brands and businesses present on the social networking site, are out of sync. “More and more people are now buying from the living room (and soon probably even from the bar). For many of them Facebook could be the first place to look for an opportunity to make a purchase, or one of the most important starting points... many Facebook visitors happily talk about brands, recommend products, and share shopping experiences on Facebook.”
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Twitter Now Reducing Some Tweets to 117 Characters – Mashable

Any tweet sent with a URL will be reduced to 118 characters to 117 for http links. “In short, the condensed links now take up a bit more space, leaving you with a little less space to add commentary with them. In total, the update represents a two-character drop per tweet.”
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@BurgerKing Becomes McDonald’s: What You Missed in the #failurewhopper Twitter HackAdage

Burger King’s twitter account was hacked by a notorious hacker group this week. They posted some inappropriate tweets and retweeted numerous people. It was very anticlimactic. One retweet summarizes the whole ordeal for Burger King and the rest of twitter: “They may be hacked, but when was the last time ANYBODY talked about @BurgerKing this much?"
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Jeep, BK Hacks Shine Light on Twitter’s Treatment of Marketers – Adage

There were upsides to the hack for both Burger King and Jeep. “... the week's hacks unveiled a potential upside: an infusion of new followers that neither brand had to spend money to attract. Tweeted the brand Monday night when it was back in the driver's seat: "Interesting day here at BURGER KING, but we're back! Welcome to our new followers. Hope you all stick around!"
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Beyond Reblogging: Tumblr in the Future – Mashable

The two secrets to Tumblr’s runaway success is design and community engagement. "I think it is crucial that Tumblr take care of their content creators," Grelle said. "They should work to make this the best possible place for people to post things they make. If Tumblr could shift the perception from a place where people mostly repost things, to a place where things originate, I think they would leave their competitors in the dust."
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Grey Poupon ‘Pardon Me’ Ad to Air During Oscars After 16 Year Hiatus - Huffington Post

Love the nostalgia and humor that Grey Poupon / Kraft is using in this ad. Recreating an ad from 1981, Grey Poupon plans to air their newest edition of this ad this Sunday. "Kraft Foods Group Inc. plans to air the ad only once on TV, after which it will be available online. According to Kantar Media, a 30-second spot during the Oscars this year is estimated to cost $1.7 million. But Kraft... is hoping the high-profile placement will help spark enough interest to engage people in online marketing campaigns."

02/15/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 11:44 AM

This week in social media we learned:

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Business-focused network will favor data scraped from the Web
 from The New York Times

A new business-focused platform might combine all personal, online social information into one site, making it easier for people to find one another. But we wonder, would we want our private Facebook information combined with our professional LinkedIn profile? 

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Facebook looks for the next wave of shared content from AdWeek

While dizzying numbers of users continue to post massive and varying types of content online, Facebook positions itself to become the top sharing platform.

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Intense mobile engagement of Twitter users seen as brand opportunity
 from MediaPost

A number of officemates often check Facebook/Twitter/Instagram while commuting, therefore we knowingly report that compared with computer users, mobile users prove more active on all social media platforms.

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Cole Haan and Tumblr create New York Fashion Week Viral Marketing Strategy from Mashable

The visual appeal of Tumblr emerges as a successful campaign platform for brands: Cole Haan recently used it as a platform to base a campaign revolving around subway style.

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Kids Explain the Meaning of Valentine’s Day from Mashable

Well, this is just too darn cute not to include. Cheers for the parents who go on a date to Costco.

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You Started a Social Ambassador Program, Now What Will You Talk About? from Social Media Today

What compells ambassadors to share content? From fun insights to strict data, each social media platform serves a purpose in a social ambassador program.

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The Analytics of Valentine's Day from Social Media Today

Have you ever wondered if online dating spikes on Valentine’s Day? We would assume so but Social Media Today shares an interesting infographic showing the opposite: users on dating sites are more active on the days following the holiday and not on February 14th.

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Finally...

Pizza Hut aims for hungry lovers with Twitter campaign from MediaPost

Did someone say PIZZA-SCENTED PERFUME?!?

 

06/05/2012

"Best in Social Media" Weekly Round-Up 6/5/12

POSTED BY Stacy DeBroff AT 4:16 PM

Insight and Studies

What Makes Someone Leave a Website (Infographic) from Social Media Today

Detailed graphic of how not to layout a website and what viewers react to:

Attracting a potential customer is hard enough.  Grabbing their interest and retaining them is even more difficult.  It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention.  Below are some examples of what not to do when designing your website.

 Salesforce.com Expected To Buy Buddy Media, Ups Social Marketing Muscle from MediaPost

Amid broad consolidation in the social marketing space, Salesforce.com is reportedly closing in on Facebook specialist Buddy Media. Although unconfirmed by either company, the would-be deal comes just a week after Oracle agreed to buy social marketing firm Vitrue for a reported $300 million.  While the transaction has yet to close, Buddy Media and SalesForce.com have already agreed to terms that value Buddy at more than $800 million, reports AllThingsD. 

Get caught in the act doing something good from PR Week

Stresses the importance in freely distributing quality information without restraint through social media channels:

The best way to be “caught in the act” is by sharing information freely, openly, and often – providing valuable, useful content to potential clients. Companies that give away quality content through a variety of communications channels can dominate their competition in social media.

Ten tips every PR pro must master when emailing clients
from PR Week

Writers have gotten lazy recently with regards to communicating with clients. These important tips can aid in making an email to a client advantageous and favorable:


1.Tell people what they need to know.  2.Take the time to provide a brief salutation. 3. Use numbered bullet points. 4. Include words “please” and “thank you.” 5. Avoid writing sentences that are longer than 30 words. 6. Describe what action should result from the correspondence. 7. Note who is responsible for the action. 8. Provide specific due dates-with times. 9. Avoid giving orders. 10. Provide a relevant and provocative subject line.

Social Media

Social Media Marketing Is An Oxymoron (Branding Strategy Insider)

The term "social media marketing" is now firmly established in our current lexicon. The big job is to get the marketer embedded in the "social," and once there, pile on the "marketing." The truth is, though, that consumers are not listening. Here's why.

4 Ways To Use Storytelling For B2B Social Media (Social Media B2B)

B2B companies who embrace social media to connect with prospects and customers need to understand storytelling as a means for communication. No one wants to hear about your products. They want to hear about solutions to their problems.

Women Are Bugger Fans of Social Media than Men, Survey Says from Mashable

2,000 Brits were surveyed and the results indicate that 54% use social media sites compared to 34% of men:

It’s no secret that women tend to use Pinterest more than men. Women are also more likely to have a blog than men. And the usage of social media by women influences advertisers and shapes web content.

Pinterest

Why Online Brand Marketers Better Get an Interest in Pinterest, Fast from Social Media Today

While Pinterest hasn’t made major news in the last few weeks, it is still important for Marketers to use Pinterest to reach Moms and e-commerce shoppers:

A few months ago I wrote of the need for brand managers to get “pinterested” due to the fact that women, AKA the one responsible for the majority of household purchase decisions has “developed an affinity for the latest and greatest social media platform.”

It would also appear that those in the e-commerce world better also get “pinterested” if they have not already.

Facebook

Facebook Camera: The Love Child of Facebook and Instagram from Social Media Today

We already see a result of the Instagram-Facebook combination:

The transformation is complete. Not even two months after the purchase of Instagram Facebook has released its own photo app to the public. Facebook Camera, a separate app from the Facebook mobile app, can be considered a complete clone to Instagram.

Facebook Promoted Posts: A Step-By-Step Guide from Mashable

Facebook adapted a new feature that now lets businesses promote their posts for a certain fee. The advantage this brings to businesses is that they increase the amount of people a business reaches for any eligible post. They also can specifically target their audience by language or location as well as keep track of how many people viewed their post:

Earlier this year, Facebook shared the statistic that a Brand Page’s content is only seen by 16% of the fans. Facebook’s slew of ad tools and these new Promoted Posts are geared to help businesses reach and engage more of their fan base. A brand can now pay $5, $10, $15 or $20 to “get more people who like your Page to see this post.”

Facebook Rolling Out ‘Trending Videos’ [REPORT] from Mashable

Facebook users recently have come across a new feature that trends articles in their news feed and now Facebook will do the same with viral videos:

Once you’ve got the new feature, it will auto-populate with videos your friends are watching on Facebook’s Open Graph apps…However, plenty of Mashable readers found the feature cumbersome and annoying. One, David Holley, called it “obnoxious as hell” because it didn’t seem to actually highlight articles that his friends were reading.

Facebook Finally Lets Page Admins Schedule Posts, Have Different Roles from Mashable

Facebook is letting Page admins schedule posts and brands can now individualize specific duties for different page admins:

Separate help center page from Facebook also provides an answer to one question many Facebook Page admins have been asking for some time: How do I schedule a post to appear later? The answer: From your Page’s sharing tool.

Twitter

Twitter trumps Facebook as Primary source of Social Media Intelligence from Social Media Today

Interesting- More companies are monitoring their Twitter regularly than Facebook:

The survey shows that 62.5% of companies monitor Twitter and 69.4% monitor LinkedIn as part of their day-to-day intelligence activities. However, Facebook and Google+ are not regarded as essential sources to monitor, with just 47.2% and 35.2% of companies monitoring these sites regularly.

‘Crowdspeaking’ Platform Thunderclap Pushes Your Tweets to the Masses from Mashable

A new site called Thunderclap helps messages trend on Twitter:

A message will be Thunderclapped if it gets a certain number of supporters by a certain date in time, determined when you create the message. The default setting is 500 supporters within seven days. Once the goal is reached, the message will be automatically re-tweeted by every person who supported your message by clicking the “Back this Message” button.

The site is partnering with notable people who have strong social media followings. Essentially, the person sends out an invite tweet (or status update or email), encouraging people to support a message and take action. This message will link them to the Thunderclap website. Currently, there is no limit to the number of Thunderclaps per day, but the company says it’s keeping it small to start so as not to crash any servers. It’ll also be measuring the effectiveness of certain Thunderclaps as it rolls out.

YouTube

How to Use YouTube for Marketing Your Business from Social Media Today

Video is becoming crucial in online marketing; here are a few tips to doing so:

The best part about using YouTube for your company videos is that embedding the YouTube link on your site saves bandwidth, meaning a faster download time for customers when they visit your page. However, make sure that you take full advantage of the SEO and branding options available through YouTube by following the simple tips below.

Marketing to Moms

Multi-Level Mommas from MediaPost: Engage Moms

Goes to show the best way to market to Mom may be having her sell the product for you:

Most moms are natural-born multi-taskers—an ability that many of them are nurturing as part of their transformation into effective multi-level marketers. This can be unofficially traced back to the advent of the home party, where moms emerge as effusive sales consultants for their favorite brands, inviting their friends over and for product-themed social events in a festive setting. These home-based entrepreneurs often followed the reliable wine-in-the-kitchen/products-in-the-dining room format, but once creative and smart marketers started catching on, they began offering moms new ways to sell more, more often, and without even popping a cork!

Brand Social Media Marketing Strategies

Pepsi to Provide Free Music Downloads on Twitter from Mashable

During the upcoming summer and fall months Pepsi will offer free music downloads, music videos, and a series of concerts through a year long partnership with Twitter:

The “Live for Now Music” initiative is an extension of Pepsi’s recently launched “Live for Now” global campaign, will offer free music downloads, music videos and a series of pop-up concerts this summer and fall. Every Wednesday for the next 52 weeks, Pepsi will offer videos providing an overview of the artists, music and music news trending on Twitter that week. In addition, @pepsi will offer free downloads from the Amazon MP3 store for fans who follow the brand on Twitter and use the hashtag #PepsiMusicNOW in their tweets. The brand will also use Twitter to announce pop-up concerts, which it will offer on-demand afterward for fans who want to watch it later.

How (RED) United the Social Web in the Fight Against AIDS from Mashable

Red has utilized social awareness for RED’s iconic products through specific digital campaigns and partnerships with prevailing brands such as Coca-Cola, Apple and Starbucks:

RED’s most recent digital campaign, RED Rush to Zero, includes three new efforts to drive money toward the Global Fund: the RED Rush Games, a global video gaming tournament; the RED Music program, which offers RED tickets to concerts featuring popular artists at major venues; and the Cash & Rocket RED Tour, a fundraising mission across Europe. RED Rush to Zero will take place June 1-10.

JCPenney June Book Features Gay Dads Huffington Post

After working with JCP we’ve kept an eye on what they have done in the social media space as well as national ad campaigns. JCP stands strong, preparing their Father’s Day ad!

JCPenney has put out another gorgeous ad featuring a same-sex couple, this time two dads and their two kids in honor of Father's Day. It seems pretty clear that One Million Moms had less than no effect on JCPenney. (Other than perhaps inspiring JCP to keep moving forward seeing how desperately ads like this are needed.)

Social Video Boosts JCPenney Brand Lift 23% from MediaPost

 With the Olympics just around the corner, brand marketers will be looking for ways to leverage their marketing for the Games and to boost their ad buys with social components, as brands increasingly integrate social video into larger broadcast campaigns.

Agency Trends

The Ongoing Agency Evolution (Society Of Digital Agencies)

Some of the most successful agencies embrace a "beta culture"--where they are always experimenting, prototyping, and placing small bets to learn and build on what's working--both for their clients' needs as well as their own bottom lines.

Pay-For-Performance: Agencies' New Reality (CMO.com)

As CMOs feel the pressure of added accountability from their organizations, that pressure is rightly being shared with their agencies. The agencies that succeed are the ones that truly understand marketing's responsibility beyond brand impressions.

 

05/25/2012

"Best in Social Media" Weekly Round-Up 5/25/12

POSTED BY Stacy DeBroff AT 11:47 AM

Insight and Studies

CEOs Are Finally Warming Up to Social Media [STUDY] from Mashable

Companies will start to embrace social media campaigns as CEOs recognize the benefits:

For businesses, social media is currently the least-utilized method for connecting with their audiences. The hierarchy of connecting is as follows: face-to-face interactions, websites, channel partners, call centers, traditional media, advisory groups, and then, finally, social media.

However, social media is expected to jump to the number two spot within three to five years — and traditional media will plummet to the bottom of the list — according to IBM’s report of their findings.

How the pursuit of social buzz hurts brands from Advertising Age

Keep values and missions that define your brand consistent when entering social media:

Social media is a powerful tool for "brand extensions" -- sales promotion, direct marketing and free publicity -- but it doesn't do such a good job of creating and sustaining a company's core brand identity, says Keith Reinhard. Many marketers forget that there's a big difference between creating a brand and creating buzz, Reinhard explains. "The danger is that in our mad dash to be digital, we lose sight of the former, and a brand's core values begin to disintegrate," he says.

Where Brands Should Build Their Digital Nests (Forbes.com)

Platform engagement: One size does not fit all:

A new study, the Digital Platform Engagement Index--a national study of 49,000 consumers looking at 83 categories and 600 brands--demonstrates unequivocally that not only does digital platform engagement differ by category, but when it comes to digital marketing, one-size-does-not-fit-all.

Social Media Data: Time To Stop Just Measuring And Start Learning? (eConsultancy)

Are actionable insights more important than metrics?

As an industry, we've come a long way in terms of listening and interacting, but there's still room for improving how and what we can learn from what consumers say. At the moment we seem stuck at measuring what can be measured at the expense of trying to really learn what consumers think.

Online Privacy Confuses Customers, Marketers Alike, CMO.com Europe Survey Reveals (CMO.com Europe)

Confuses those of us here in the U.S. too:

While marketers fully understand the importance of easing their customers' concerns, many also say changes in privacy laws haven't been well-explained by the governing bodies establishing policies.

Bing Moves Past Google on the Social Side of Search from Social Media Today

Bing tries to get ahead of Google by incorporating social results on search:

They announce that Bing will transform its interface to a layout in three separate panes, featuring traditional text results, results from specific information sources and services, and results related to your social-network friends

Infographic: Social Media- Unmeasurable Success? From Social Media Today

Useful infographic about measuring the success of social media:

In the last few years, both small and large businesses have increasingly turned their marketing efforts toward social media, convinced that joining the social ranks will deliver a measurable monetary Return on Investment (ROI). In truth, the ROI of social media – unlike other marketing techniques – is measured by the impact it creates, instead of a monetary return. This year, marketers promise to deliver both. We find out if the era of a truly measurable ROI in social media is here.

Oh, the Humanity! When Brands Become Publishers Social publishers urge brands to be 'more human' from AdWeek

How best to connect with consumers? Develop emotional and personal connections to the audience through advertisements. For ads to be monetarily successful, ad content needs to pertain to individuals on a realistic level:

IBM social strategist Jack Mason noted that brands have to "take the steps to actually care about what users want to know" rather than hurling a disconnected, unengaging banner ad at a user and expecting results.

Social Media

The rewards and risks of social media engagement from PRWeek

The hazardous dangers of social media:

Social media offers potentially lucrative opportunities for PR agencies.

Thirsty? How About A Brees, Waltrip or K-Cho? From MediaPost

Here’s a marketing dilemma: You have a new product that’s known colloquially as the name of a prominent celebrity. What’s worse, a competitor already has a licensing deal with said celebrity to market a similar product, using his name and image on packaging. It’s the prime selling season for your product. What do you do?

If you’re Country Time Lemonade (and the new product is a half lemonade/half iced tea drink mix, aka an Arnold Palmer), you enlist a handful of celebrities to spend the summer campaigning to change the nickname to something else. 

Pinterest

 Pinterest Is Turning Out Brand Advocates  from MediaPost

Recent reports indicate the Pinterest tidal wave may be receding, yet there is no doubt people are just as crazy about new, quirky and socially connected platforms as ever:

Entrepreneurs are jumping at the chance to invent the next hottest start-up and one thing remains clear: Marketers must be just as interested in understanding best practices for using these emerging platforms.

Facebook

OoVoo Makes Facebook Multi-Person Video Hangouts Possible from Mashable

Facebook takes one of the most unique aspects of Google+ and mimics it, proving Facebook can take anyone's idea and run away with it:

Want to host a party with friends right on Facebook? Video chat company ooVoo has rolled out its service to the social networking site, allowing up to 12 friends to chat face-to-face at once.

The company also announced upgrades to its application for iPhone, Android, PC and the web users. The Facebook integration makes the service similar to Google Hangouts, which allows users to video chat in groups of 10 on the search engine giant’s social network Google+.

Commentary: Facebook's end is nigh from SmartBrief

Facebook’s end may be approaching – how would we reach out to our target markets?

Facebook's enormous reach could be the social network's downfall -- and a disaster for the rest of the ad-supported Internet, Michael Wolff writes. Weak demand and a huge oversupply of ad inventory will force Facebook to reduce its per-user revenues, depressing the broader online-advertising market and forcing Facebook and other sites out of business, Wolff writes. "The crash will come. And Facebook -- that putative transformer of worlds, which is, in reality, only an ad-driven site -- will fall with everybody else," Wolff writes. MIT Technology Review online

Facebook Timeline: 9 Best Practices For Brands (Mashable)

Key insights about Facebook timeline:

From the most effective ways to use images to how to involve your fans, these nine tips -- plus a bonus slideshow of examples -- are geared to take your company's fan base to the next level. They'll help you get your content (and brand) into organic buzz through more and more news feeds.

5 Hidden Features of Facebook from Social Media Today

Many of us probably know about most or all of these features but just in case!

…These features are here to make the experience of having a profile on Facebook one you can customize deeper while still protecting the privacy of.

Facebook Camera: Company Launches iPhone Camera App Huffington Post

With so much chatter about Facebook’s less-than-exciting IPO, this is an interesting article describing Facebook’s new camera app, to compete with Instagram:

The app can be downloaded from Apple's App Store and works like most other camera applications for smart phones. To take a photo, you tap a camera icon in the upper left corner of your screen, aim and shoot. You can then add filters, crop or tilt your photo, and share it on Facebook.

Twitter

Dunkin' In First Product Launch Via Twitter from MediaPost

 For the first time, Dunkin’ Donuts is using Twitter as the initial vehicle for a product launch:

From May 21 through May 24, Dunkin’ is running a “Mocha MaDDness Twitter Sweepstakes” to pre-promote its new Mocha K-Cup packs, which will be available for purchase for a limited time starting in June, at Dunkin’ restaurant locations.

What a 12-Hour Twitter ban Says about Pakistan’s Fractured Society Huffington Post

Interesting to read about a country in the Middle East, who is apparently very active on Twitter, have such a strong backlash to it being banned. The power of social media!!

Last Sunday, after Pakistan's government briefly blocked access to Twitter, the outcry in the country was instantaneous. Ironically, most of this outrage was expressed on Twitter itself. Users in Pakistan promptly discovered alternate means of accessing the micro-blogging site, created the hashtag #TwitterBan, and angrily tweeted away.

Marketing to Moms

What Do Moms Want From A Brand? Respect from MediaPost: Engage Moms

Moms want respect from brands; why would they be advocates for a brand if the brand won’t be an advocate for Moms?

75% of women still feel brands miss the mark. So what does today’s mom want from a brand? Brands have to work hard to gain her trust. She doesn’t have time to  investigate your product, so the first place she is going to turn is to her friends. They’ve already earned her trust. A brand has to work twice as hard, and it all starts with: R. E. S. P. E. C. T.

Marketing to Millennials

‘Digistalgia’: Has Social Media Shaped Teen Attitudes to Brands?

The younger generation uses social media more than ever - how does it affect brand perceptions?

In much of the social media research I’ve done, younger teens are increasingly reflective when discussing brands that they used to eat, drink or play with only a couple of years ago.

It’s easy to envisage it has always been this way but I think social media, and the particular way younger people use these sites, is playing a big part in advancing this.

Mobile Marketing

Mobile social users interact with brands more than they admit from SmartBrief

Mobile users prefer natural, easy interactions with brands:

Thirty-five percent of mobile users say they don't want brands communicating with them through mobile social networks, according to a poll by the Direct Marketing Association's Mobile Marketing Council. An additional 31% don't want to communicate with brands via mobile devices. But the number of people who in fact interact with brands via mobile social media (43%) is actually higher than those who say they are happy doing so (23%).

Brand Social Media Marketing Strategies

AT&T Thanks Individual Users With 500 Custom YouTube Videos from Mashable

How do brands get personal with loyal customers and build fans? Recognize fan loyalty:

AT&T is taking advantage of the personal nature of social media with a new campaign called “Thank You Notes” that will include 500 customized YouTube videos thanking fans in song.

For instance, the video above thanks “Mary C.,” an AT&T fan, with a nerdcore rap. Other genres include soul, doo-wop and hip-hop. The full list of videos is available on AT&T’s YouTube page.

The effort, which began Tuesday, is a celebration of the brand hitting 2 million fans on Facebook. Fans interested in getting their own song are encouraged to fill out a form with their name, city, musical genre and reasons “why you’re awesome.”

Coca-Cola targets teens with celebrity-designed Tumblr themes from MediaPost

The best way to reach teens may be through these celebrity endorsements:

Coca-Cola is planning celebrity-tailored Tumblr themes with which the site's users can customize their pages. The campaign is an attempt to reach out to the 11 million teen bloggers who spend an average of nearly 40 minutes per day on Tumblr.

05/14/2012

"Best in Social Media" Weekly Round-Up May 14, 2012

POSTED BY Stacy DeBroff AT 12:07 PM

Marketing to Moms

Women Stop At Nothing To Go Online from MediaPost: Marketing Daily

Moms use social media everywhere….and yes we mean everywhere!

"TMI" or not, certain brands will be delighted to learn that one in five moms (born between 1977 and 1994) admit to consuming media in the bathroom. Whether they're checking Facebook, streaming TV or reading magazines, it's clear that moms are developing entirely new relationships with media -- and increasingly relying on their smartphones to do it.

The Rise of the Mommy Blogger [INFOGRAPHIC] from Mashable

Fun infographic showing how influential Mom Bloggers (not “Mommy Bloggers” ) have become in such a short time.

Moms Take Pinspiration To The Next Level from MediaPost: Engage Moms

No surprise Moms have already begun to take over Pinterest - they consume visual materials:

Moms are inspiring each other to try new things whether it is a recipe, craft or even a book to read. Brands and marketers can take advantage of this opportunity by sponsoring their own Pinterest challenge. Encourage moms to share their creations inspired by your brand or product.  You can even publish a Pinterest party guide to help get the evening of crafting and cooking underway. It is the new night out with the girls and your brand can be the fuel to the fun. 

 

Insight and Studies

Social Media Marketing in 2015 from Social Media Today

The social media space will look completely different in just 3 years:

So, when I grow weary of the day-to-day grind of marketing finglerless leather gloves and payment gateways online, I like to speculate on the future of social media. Where are we heading? What will the landscape look like in 2015, when the platforms and technology issues I just touched on will have shaken out? Here are a few thoughts.

12 Social Media Takeaways from Top Social Media Experts from Social Media Today

Short and to-the-point tips that are worth reading about successful Social Media:

So we thought to compile what we thought were 12 key takeaways from our Social Media WebConference event. You can implement these for your business right away. So here are 12 key Social Media takeaways by 12 Social Media experts:

Are Brands Wielding More Influence in Social Media than we Thought? from Social Media Today

New study shows that respondents (mostly women) actually pay attention to brands on Social Media:

One finding which was not surprising was the fact that 81% of US respondents indicated posts from their friends directly influenced their purchase decision…The finding that did surprise me, however, was that 78% of respondents said the posts by companies they follow on social media impact their purchases.

 

Social Media

3 Ways Companies Can Leverage Social Reviews from Mashable

When running a review or testimonial campaign, important to note what consumer notices, believes, and remembers about the product or experience:

Testimonials can be powerful marketing tools. But in the digital age customers have reason to doubt if every good review is a reflection of a good product or a made up comment meant to boost a company’s reputation. Social media testimonials, on the other hand, are harder to fake because there’s generally a person with a record of activity behind each one.

In fact, collecting and re-posting positive social media reviews not only shines a credible light on a company but may actually help search results for the brand and promote the company’s biggest supporters. Here are three ways to do this.

Twitter

Twitter could have a long-term edge over Facebook, ad exec says from SmartBrief

Twitter may have the long term edge over Facebook; if so, brands may want to make sure they make Twitter their strongest platform:

Twitter could outlast Facebook, Ogilvy & Mather's Rory Sutherland says. Twitter's "haiku element" and appeal to young urbanites give the network far more money-making potential than most people realize, Sutherland argues. "I can see Facebook being superseded more easily than Twitter being superseded. ... I wouldn't bet against it being more valuable [than Facebook] in the long term," he says. The Telegraph (London)

Facebook

Facebook Military Crisis Tools To Aid Families of Vets from Huffington Post

An interesting article about how Facebook is taking on another social initiative. We love to read articles about huge, profitable companies like Facebook putting their money and efforts towards a good cause:

Facebook has launched yet another service to help those in need, this time for military members, veterans and families suffering from the mental and emotional effects of war.

Facebook Begins Rolling Out News Feed “Offers” for Local Small Businesses from Social Media Today

Interesting new Facebook feature for small businesses:

“Zuckerberg and the now very, very big Facebook, have not let all the fame go to their heads and have decided to help out the little guy. Facebook has announced that they have begun rolling out News Feed “Offers” for Local Small Businesses. Once a option only reserved for the Loehmanns and Whole Foods of the Online world, now the Spotted Moth or The Bite Market can try to sway their local customers into local shops and have their own chance at a little fame. “

5 Things to Consider Before Creating an Offer from Social Media Today

A follow up article about the new “Offer” feature on Facebook, complications pop up:

Whether it was from lack of use or lack of success, Facebook Offers has streamlined the process while making it a bit more viral.  BUT, I am already seeing a few ‘road blocks’ as we just created our first offer this morning.

Brand-related content is best for creating engagement, Facebook says from SmartBrief

Consumers want to engage with your brand on your Facebook page – stick with your brand "voice," don't veer too far off topic:

Marketers shouldn't try to humanize their brands with chatty Facebook posts about things unrelated to their core identity, Facebook's Sean Bruich says. Staying on-topic and focusing on brand-related content is a better way to drive engagement and build relationships with fans, Bruich says. "By far, the biggest predictor of engagement was that the post was on a topic relevant to the brand. ... People are seeing the content because they liked the brand, and it makes sense that content about the brand will get them engaged," he says. Advertising Age (tiered subscription model)

Rules Of Facebook Engagement from MediaPost: Engage Moms

INFOGRAPHIC- Facebook rules as Moms favorite platform. We're not surprised:

(Infographic: http://blog.performics.com/search/2012/04/social-media-moms-infographic.html) As a self-proclaimed “social media mom,” I found a recent infographic from Performics to be quite interesting. Yes, social media moms are more likely to own smartphones than other women and, yes, an overwhelming majority believe they can influence companies by voicing their opinions via their social networks. But the two stats I found most interesting were those regarding how moms’ offline actions are somewhat motivated by those brands they follow on Facebook

Google+

Luxury brands sparkle on Google+ from SmartBrief

Looks like Google+ can gain traction…if you’re a "high-end" brand. But for those companies that are not, it may not be the best channel to leverage:

High-end brands such as Ferrari, Gucci and Burberry are beating lower-tier brands when it comes to generating engagement on Google+, according to a Simply Measured survey. Automotive brands remain the social network's strongest performers, with Ferrari leading the pack with about 750,000 connections on the network. WebProNews (Lexington, Ky.)

LinkedIn

LinkedIn to buy SlideShare for $118.8 million from Wall Street Journal

LinkedIn is taking a big (and expensive) step to build their platform. Unlike Facebook who purchases any social media threat standing in their way, LinkedIn makes smart purchases that complement their platform:

LinkedIn says it will buy SlideShare for $118.8 million in cash and stock. SlideShare will continue to operate as a standalone service, but LinkedIn will seek to integrate some of SlideShare's features into its core social network.

 

Brand Social Media Marketing Strategies

Oscar Mayer Selects Makes Limited-Time Social Offer from MediaPost: Marketing Daily

Kraft Foods is venturing into new digital territory as part of the multimedia launch campaign for its “no artificial preservatives” Oscar Mayer Selects line:

Themed “It’s Yes Food,” the campaign -- one of the largest in Oscar Mayer’s history -- kicked off with three humorous TV spots showing a mother having to say “no” to all kinds of things (including her husband’s ill-fitting skinny jeans and her son’s plea to adopt a reptile as a pet), but happy to say “yes” to Selects cold cuts, hot dogs and bacon.

The hub of the campaign’s digital efforts, from 360i, is an Oscar Mayer “Yes Quest” on the Kraft promotions site. 

Behind the scenes at Coke's Polar Bowl from SmartBrief

Why do people love mixing social media with this type of advertising? Same reason people love to Tweet during their favorite TV shows! Strong strategic takeaway:

Coca-Cola's Polar Bowl campaign, which saw animated polar bears commenting on the Super Bowl in real time, drew 9 million viewers and kept users engaged for an average of 28 minutes. The campaign, which also drove a 38% increase in Coke's Twitter following in a four-hour period, is "redefining" the way Coke plans its outreach, says Coke's integrated-marketing director, Jennifer Healan. "It's a conversation, not a monologue," she explains. Advertising Age (tiered subscription model)

Kit Kat app sends random social updates for the weary from SmartBrief

This is an interesting strategy, but could be dangerous. It’s important to see if people will want that break from social media, and if so, will appreciate what the app has done for them in their absence. Is there a need for this?

Nestle's Kit Kat is promoting the idea of taking a respite from messaging friends with a tongue-in-cheek application called "Social Break." The app sends random updates to a user's LinkedIn, Facebook and Twitter accounts, giving the owner a chance to ignore his or her social media presence for a while. The app was developed by one of Nestle's agencies, JWT, and will target the Asian market, where users say they feel especially beleaguered by social media obligations. Reuters

05/07/2012

The "Best in Social Media" Round-Up May 7, 2012

POSTED BY Stacy DeBroff AT 1:57 PM

Insight and Studies

Social Media in Regulated Industries from Social Media Today

Social Media use increases in Financial Services and Healthcare industries:

Social media use in regulated industries such as Financial Services and Healthcare is beginning to take hold. The benefits are clear - market your products, communicate with customers and get a pulse on your brand image - but it's important to adopt such technologies while adhering industry regulations.

Social Media Give You a Megaphone for Word-of-Mouth Marketing from Social Media Today

Is WOM the best kind of marketing?

Word-of-mouth has been and remains the best marketing. But these days, more people are talking, more are listening, and their conversations go far beyond the back fence or the local coffee shop. Social media are a megaphone for word-of-mouth marketing and a boon to small businesses and start ups. Inexpensive and far-reaching, social media bring impressive results.

The Most Actionable Social Media Metrics (1to1 Media)

Yet another take on metrics:

The past two years have seen an increase in maturity among many companies that engage in social channels. Carnival Cruise Lines, American Airlines, and Cirque du Soleil are examples of companies that use social media metrics to inform marketing decisions and reveal the optimal social investments.

Social Media

Why Big Brands Are More Socially Fit from MediaPost: Marketing Daily

Big brands do social media right:

Social media has hit the big time -- or at least has become the province of big companies. A recent study on the fitness of social media reported that large and mid-size brands significantly outscored their smaller counterparts, and reveals intriguing insights into the state of social media.

The Next Phase of Social Marketing from MediaPost: Marketing Daily

How to turn fans into advocates and advocates into cash:

Marketers must focus on how to activate fans -- turning them into brand advocates and essentially evolving their social media presence into a research lab, idea store, and full-fledged peer-to-peer marketing channel.

Facebook, Twitter, LinkedIn, Google+ And The Social Sharing Avalanche [Infographic] (All Twitter)

Helpful infographic!

Facebook may be nearing its audience peak in the United States, Europe, and the U.K., but it (and Twitter) still has a huge and largely untapped audience across the rest of the world. This infographic collects the data on who's sharing what and the effect on brands.

Buddy Media Launches BuyBuddy Social Ad Service From Online Media Daily

New Facebook ad platform service from Buddy Media:

BuyBuddy, a self-service offering advertisers can use to create, track and optimize campaigns on Facebook. Built into the company’s existing platform enabling social content publishing, app creation and e-commerce, the aim is to help companies better combine owned, earned and paid media efforts on Facebook and other social sites.

Social Gaming to Social Good—Brands Matter to Youth Market From Online Media Daily

A really interesting perspective to think about when working with the Gen Y bloggers, and which "social good" campaigns resonate well with them:

Status symbols for the under-30 demographic show their commitment to the environment, global access to clean water, better access to nutritious foods and other social good causes. Today's youth market is consciously conscious, and they hold their brands accountable to representing their values. 

Pinterest

Pinterest: It’s Time to Go ‘Pinternational’ from Mashable

Going global will allow more brands to participate in the popular platform, and more target audiences reached:

The photo-centric website announced in a blog post that it’s looking for translators in French, German, Japanese, Portuguese and Spanish. Though Pinterest a visual-based site, the company said translators are now necessary to make the website truly global:

Twitter

Twitter to upgrade "Discover" feature from CNET

Twitter personalizes reach and targets appropriate consumers based on their interests:

Twitter's "Discover" feature will get an upgrade, turning to a user's followers list for personalized signals to determine which stories to highlight. The feature will be rolled out to the website before it comes to mobile applications, the company says. CNET

Facebook

Gap, H&M, Sephora and Others Unwrap Social Gifting in the U.S. from Wall Street Journal

A great way for parents to give their college-aged child a special gift, or to give friends a long way away a "I’m thinking of you" pick me up:

“It works like this:  

    • Using Facebook and a mobile application, people can give their Facebook friends free gift cards, commonly valued at $5 to $15.
    • A notification saying that they’ve received a gift card is posted to that friend’s wall, where anyone can see it and contribute more money if they wish.
    • The person, who received the gift card, can then redeem it using a mobile application in the store.”

Facebook’s New “Life-Saving” Tool? It Could Be for Fighting Cyberbullies. from Wall Street Journal

Cyberbullying is real, and parents worry about their children being the victim. Do these tools that Facebook is hinting at really make a difference? Will they help?

“Slated to air Tuesday evening, ABC News has snagged interviews with Mark Zuckerberg and COO Sheryl Sandberg, in which the two will debut a mystery tool “which has the power to save lives,” according to the company.”

5 Facebook Insights Your Business Can’t Ignore from Social Media Today

There’s a lot of data available on Facebook that could have potential for measuring campaign success:

Using third-party tools can be useful, but when it comes to Facebook, there is more than enough data in its native Insights information to get any business off and running on the right foot.   The following are five Insights your business can’t afford to ignore.

Facebook provides ‘Organ Donor’ status- and will save lives from Social Media Today

What else will Facebook come up with to represent our offline choices on our profile page?

Recently they've [Facebook] made some pretty good moves:  there was the anti-bullying initiative and a referral system for friends expressing suicidal thoughts.  Now comes an 'Organ Donation Status' which will hopefully push up the numbers of people around the globe currently registered to be organ donors.

Wrapp Up Social Gifting On Facebook From Online Media Daily

This is very cool - we love this idea:

Gifting Starbucks coffee, lipstick or a free week of online access to The Wall Street Journal could become the new currency for Facebook Fans.

4 Ways to Drive Engagement With Facebook Ads from Mashable

More authentic ads may be the most beneficial when driving engagement:

The run up to Facebook’s fast-approaching IPO, the company is making extensive and ongoing improvements to its advertising platform. The most recent updates, which are not yet live, will allow marketers to optimize their ads for any Facebook action (not just likes). These new capabilities will also give advertisers a much greater understanding of their consumers, allowing them to segment marketing messages based on certain user groups. All of this goes to support the general belief that Facebook wants to turn their ad platform into the main driver of a brand’s reach. To be successful in this space, brands will have to be very authentic.

YouTube 

YouTube Commits $200 Million in Marketing Support to Channels from ADWeek

As YouTube and other online streaming platforms become the new TV’s, and DVR has decreased the effects of TV Ads, marketing dollars are better spent in platforms such as YouTube:

YouTube's "brandcast" event (please don't call it a NewFront) started off with a bang and ended with vp, global head of content Robert Kyncl pledging some $200 million in marketing dollars on YouTube and Google's Display Network to support its 100 new professionally produced channels.

LinkedIn

LinkedIn 4x Better for B2B Leads than Facebook or Twitter from Social Media Today

This article is focused on B2B but it's interesting that LinkedIn created more conversions than the other social media sites:

In a study of 3,128 HubSpot B2B customers, LinkedIn generated the highest visitor-to-lead conversion rate at 2.60%, four times higher than Twitter (.67%) and seven times better than Facebook (.39%).

Marketing to Moms

The New Mommy Wars from MediaPost: Engage Moms

Stay at home Moms are working Moms. To say otherwise is both an insult, as well as detrimental to your company:

Smart marketers who target moms know these women work hard. The best among these marketers create and sell products that help make their work easier. Key denominators in products and services that are directed toward an audience of moms are convenience and ease of use. 

Mobile Marketing

Study Finds Gen Y Responds To App Ads from MediaPost: Marketing Daily

Mobile app ads more revelant to Gen Y:

The study found that adults 25-34 are more likely to value the influence of advertisements, and they recall seeing more ads while using mobile apps, particularly video ads or fully sponsored/branded apps.

Branded Social Media Campaigns

How Four Brands Manage Their Wildly Successful Facebook Pages (Ragan.com)

Successful brand Facebook Pages – how they differ.

Imagine having legions of engaged fans commenting, liking, and sharing your brands' brilliant posts. For the following four brands, that's a reality. Here's a look at their best practices (among them: strong content) and what you can learn from each one.

How 7 Top Brands Are Using Facebook’s New Ad Tools from Mashable

Brand show how to effectively use the new Facebook Page:

Among the products Facebook introduced were Premium on Facebook, Reach Generator, Offers and Logged Out ads. The company also asked brands to embrace a paradigm shift from advertising to “Stories,” Facebook’s preferred term for brand-related messages. Since that time, a few big brands have experimented with the new tools. Here are a few examples or, if you prefer, Stories…

Coke and Pepsi face off on Facebook from SmartBrief

Coke and Pepsi wars start again – yet this time via socal media:

Coca-Cola and Pepsi are rolling out rival campaigns on Facebook and other social media platforms. Both are taking creative approaches to social media outreach, with Pepsi wheeling out celebrities for its Pepsi Pulse campaign, and Coke teaming with Spotify to integrate music into its Facebook page. "Consumers are incredibly empowered, and what used to work to get their attention now needs a bit more thoughtfulness," author Brian Solis says. USA TODAY

04/30/2012

Best of Social Media Round-Up April 30, 2012

POSTED BY Stacy DeBroff AT 4:32 PM

Brand Social Media Marketing Strategies

Use Social Curation To Build Brand Presence from MediaPost: Marketing Daily

Interesting article by Roger Ebert (the movie guy):

Engaging social curation can positively increase the reach, relevancy and credibility of your brand. Social engagement is a multichannel dialogue that requires vigilance -- but the payoff is that it builds reach and lasting relationships with your customers and the community.

Get Rid of Negative Facebook Ads With Dove’s ‘Ad Makeover’ [VIDEO] from Mashable

Another reason Dove really resonates with women. They know exactly how to target women, and with campaigns that hit a personal note: (Video)

That’s the aim of a new marketing campaign from Dove. The beauty goods manufacturer released a Facebook app in Australia that allows users to replace negative ads with one of eight messages designed to boost women’s self esteem. One message reads, “Your birthday suit suits you.” Another: “The perfect bum is the one you’re sitting on.”

Kimberly-Clark jokes about Cottonelle moist wipes from SmartBrief

More toilet paper campaigns prove social media can even handle the most sensitive subjects:

A Kimberly-Clark campaign via Facebook is trying to wipe out the embarrassment associated with using flushable moist toilet wipes. Ads for Cottonelle Fresh Care show people nicknaming the practice of using a moist then a dry wipe as "the clean getaway" and "two-handed tango," among other humorous names. The ads then direct viewers to Facebook to come up with their own terms for the practice -- without overtly specifying a proper bathroom procedure. "We don't as a brand want to push a toilet routine, but we want to activate the conversation," said Biggs|Gilmore's Dean Suarez-Starfeldt. The New York Times (tiered subscription model)

Boosting ROI with sweet tweets from MediaPost: Online Media Daily

This is really interesting to see how brands are measuring the ROI of tweets—and Ben & Jerry’s sampling model is something brands should look to as guidance when thinking about a Twitter presence:

Jay Curley, integrated marketing manager at Ben & Jerry’s, tells Marketing Daily how using Twitter as an integral part of its sampling program has boosted its ROI.

Trop50 Extends Products -- And 'Girlfriends' Campaign

Aw, we love Jane Krakowski!

PepsiCo continues to build on the impressive success of its half-the-calories juices brand, Trop50, with (more) new extensions and new “Girlfriends”-themed TV spots starring "30 Rock" star Jane Krakowski. 

Insights and Studies

Engagement aint Nothing but a Number. Why 1% Isn’t good enough from Social Media Today

Ideas about redefining “engagement” for brands from Brian Solis:

“A recent study published by Ehrenberg-Bass Institute, an Australia-based research group found that less than 1-percent of Facebook “Fans” actually engage with brands.”

How To Turn Your Digital Thought Leadership Into Business Development (CMO.com)

How open communication with readers can focus biz dev perspective:

For B2B firms that view their online journals as a forum to host an open exchange with readers, the rewards are there. What's more, the very tools used to create the exchange can be a rich source of data to help guide ongoing marketing efforts.

Forrester Rates Top 'Listening' Platforms/Vendors from MediaPost

Social media is a great tool for measuring consumer sentiment -- if you’re using the right “listening platform.” Aiding in the decision process, Forrester has released a 64-criteria evaluation of enterprise “listening” vendors, which it breaks down by product fit, customer success, and Forrester client demand:

Fresh off its acquisition of Cymfony, Visible Technologies shared the top spot with Radian6 thanks to their flexible dashboards and inventive road maps. “The landscape consists of many strong performers,” according to Zach Hofer-Shall, social intelligence analyst at Forrester, and lead author of the report.

Additional standouts included Attensity with its data-processing focus; Converseon with its research reporting; Networked Insights with its focus on media planning and buying; NM Incite with its consulting services; SDL with its data collecting; and Synthesio with its international expertise.

Social Media

Father Puts Wire on Son with Autism, Records Verbal Abuse from Teacher Huffington Post

This story will break your heart and infuriate you. A father had been receiving reports from his son’s teachers that he was having violent outbursts and hitting his teachers. Confused by these reports – he put a wire on his son to wear to school, which showed his son's teachers verbally abusing him. Outraged, the father turned to YouTube and shared the recordings and his disgust – and within a few days it already has over 3 million views:

The two (teachers) engage in inappropriate conversations, like joking about their alcohol abuse and sex lives in front of their students -- all of whom have behavioral conditions and, according to Chaifetz, communication difficulties that prevent them from relaying the conversations to their parents.

Integrated Marketing: 4 Reasons Social Media is Needed from Social Media Today

Need more reasons to participate in social media?

‘There are four areas where social media works. In addition to providing opportunities, they provide the reasons companies need to participate.’

Your Start-Up Life: Am I Wasting My Time with Social Media? Huffington Post

From large companies to start-ups, we oftentimes find ourselves explaining to a client why they would benefit from running a program with us. This article has Rana Florida (CEO of The Creative  Class Group) answering a certain entrepreneur’s question as to why social media is beneficial:

You're right; the options to connect and engage through social media are very thick and constantly changing. Social media can greatly enhance sales and a brand if done correctly but a wrong step can also turn off customers and tarnish a reputation -- just think of Alec Baldwin's Twitter rants about American Airlines or Charlie Sheen's #winning hashtag

Klout

Klout to Launch Brand Pages: Should Marketers Care? From Hub Spot

Klout is currently in beta testing mode of brand pages and Marketers should pay attention. Your brands' most influential speakers will now have a chance to do PR for you. In turn, they will become loyalists and activists of the brand. The additional benefits for the brand include knowing the activity around your brand, perks for your customers, and news on your brand in the space: 

Earlier this week, Klout announced its own version of brand pages -- Brand "Squads." Klout calls these pages a "way of giving influencers a place to be recognized and have a direct impact on the brands they care about most."

And while influencers get excited for their potential to be recognized by top brands, social media marketers also have plenty of reasons to be excited for this cool new tool.

Pinterest

When more pins bring more problems from SmartBrief

Pinterest can increase web traffic for companies that otherwise wouldn’t have the exposure, but just like any other social media platform, negative sentiment can quickly spread as well:

Jewelry-maker Michelle DiFilippo-Espinoza had a bad experience with Pinterest when unscrupulous individuals stole images of her products and used them to spread malware. "People thought I was not a legitimate business. I lost sales because of it and had to rebuild and regain trust in the Internet community," she said. To help prevent future problems, DiFilippo-Espinoza now places watermarks on her images and remains on watch for suspicious users. The Daily Dot

Facebook

Facebook Marketing: Why Less Is More from Mashable

With all the campaigns currently run on Facebook, it’s important to keep in mind “what will resonate” rather that “how much can we do?”

It’s hard to keep track of what’s actually working for brands on Facebook. The most recent numbers actually indicate fan growth slowed with the Brand Timeline switch. But thinking smart transcends those changes — and never goes out of style. You want to engage your audience and make sure that they feel like they’re apart of something — not just being marketed to,” Shankman explains. “Then they will do your PR for you.”

Study: Facebook Timeline gives brands an engagement boost from SmartBrief

How beneficial is the new Timeline change for brands looking to connect with fans on Facebook?

Brands have seen a spike in user engagement since switching to Facebook's Timeline layout, according to a Simply Measured analysis. The 15 brand pages studied saw their per-post engagement increase by an average of 46% in the three weeks after adopting Timeline. eMarketer

Google+
Google Adds a ‘Share’ Button for Google+ from Mashable

As these platforms continue to copy one another, there will be no way to differeniate them, and only one can prevail:

The new button enables website operators to more easily encourage visitors to spread content among connections on Google’s social network. It’s the latest step in integrating the social network with content across the web. The Share button joins the already existing +1 button, which enables Google+ members to indicate that they — for lack of a better term — like a page or an article.

Instagram

Instagram's iPhone Success Story from MediaPost

Instagram is one of the most popular ways to post photos to Twitter. These visual apps are a fast success – but is it global?

Adoption of Instagram can be region-specific. In the U.S. iPhone market, it took only one day from the app’s release for it to become the top-ranking app in the Photography section. In Korea, it took 187 days, France 82 days, and China 58 days. For most non-U.S. nations, however, Instagram’s dominance of the photo section took less than a month from the time it was released into that market.

Marketing to Moms

We Love Mom: Mother's Day Spending To Rise from MediaPost: Marketing Daily

For all the Moms out there!

By far, the most common purchase is a greeting card, with 83% of the sample planning on buying one, followed by flowers, the choice of 66%, and some sort of pampering service, such as a spa day, a facial or a massage (58%).

Walk Score Places a Value on How Easy It Is to Navigate a Neighborhood from Wall Street Journal

An interesting way for concerned parents to evaluate their neighborhood, especially as their children get older and start going out or driving by themselves:

“Seattle-based Walk Score has created an easy way to evaluate how walkable and public-transportation-friendly a neighborhood is on a scale from one to 100. A 90 and higher is a Walker’s Paradise, meaning that daily errands there do not require a car. On the other end of the spectrum, and for scores under 50, it means there are very few amenities within walking distance and that people are car-dependent. For example, Seattle ranks as a 74.”

Walmart.com Lets You Pay with Cash When Shopping Online

Many Moms are on a budget and do not utilize credit cards. This is a new way for Moms to make the most of their tight budget by shopping Wal-Mart online and being able to pay with cash:

“In an interview, Joel Anderson, president and CEO of Walmart.com, said the new feature is targeting people who don’t have access to debit or credit cards. The fact that only 15 percent of our transactions are done in the form of credit at our stores means there’s a large percentage of Walmart customers who are dependent on cash to transact online. We definitely think it is a big opportunity,” he said.”

‘Moms for Mitt’ Flock to New Romney Facebook Community [EXCLUSIVE] from Mashable

Moms will play a large role in the upcoming election due to their influence on their social media platforms:

An unexpected social media byproduct has risen from the “War on Women” debate between Democrats and Republicans: Mitt Romney’s team was able to build an 80,000-strong women-centered Facebook community nearly overnight. The Romney campaign created “Moms for Mitt,” a Facebook community that’s being used to display Romney’s life as father and husband and to share infographics dealing with women’s issues.

Mobile Marketing

Infographic- Great Trends in Mobile from Social Media Today

New mobile trends, and a nice infographic!

“The folks at CultureLabel.com recently put out this fabulous infographic that shows how quickly mobile has become a mainstay of our everyday reality. In fact, it represents a potential paradigm shift for consumers and businesses alike, both in our personal and professional lives.”

Parents Find Use In Smartphones from MediaPost: Marketing Daily

Parents learn how to use smartphones (Oh Em Gee!)

According to a survey of more than 2,200 adults by Harris Interactive on behalf of LG, more than half (57%) of all parents said they relied on their smartphone to keep them on track.

US mobile ad spend to double in 2012 from MediaPost: Online Media Daily

How much focus should a brand put on a mobile ad survey or program?

A new forecast from Strategy Analytics projects mobile ad spending worldwide will grow 85% in 2012 from $6.3 billion to $11.6 billion.

 

04/23/2012

This Week's Best in Social Media April 23, 2012

POSTED BY Stacy DeBroff AT 4:31 PM

Woman drawing research diagram

Insight and Studies

Engagement Marketing 101 (Redux) from CMO.com

Strategic engagement marketing ranks high in importance to brands:

Engagement Marketing is based on the premise that if marketing is to succeed, it must be client- and audience-centric. Done well, it means connecting with audiences who want to hear from you, in relevant, meaningful, interesting ways. If you can pull that off, everything changes.

The Social Media ROI Solar System [Infographic] (BzzAgent) from Buzz Agent

Infographic from BzzAgent on social media ROI:

Only one method of measuring social media ROI -- the analysis of sales revenue generated relative to the program investment -- provides an answer the right way, in financial terms. If you think of that as the center of the measurement universe, here's how the rest of the social measurement solar system might look.BzzAgent-Social-ROI-Solar-System2

7 Essential Equations For Measuring Social Media Success from Radian6

Interesting social media metrics equations via a "Cheat Sheet:"

The ebook "5 Steps to Effective Social Media Measurement" contains 7 helpful social media equations, as shown on this PDF cheatsheet. They'll help you calculate your share of the conversation, value of a Facebook Like, and more.

PR Newswire launches microsite for bloggers from PRWeek

Creating microsites for bloggers may start becoming more popular in order to build traffic as well as relationships:

The “PR Newswire…for bloggers” site includes information about the services that the company provides for bloggers and online journalists. It also features customized newsfeeds, event listings, blogger media-tour opportunities, and a press release widget that can be included on websites. PR Newswire will also review and profile five blogs on the site every week. At launch, the page reviewed food, film, and education blogs. Bloggers whose sites are reviewed also receive a badge they can display on their websites.

The Conversation Prism by Brian Solis
Social Media

Spotify Teams With Coke, Launches Branded Apps from Online Media Daily

Tech platforms team with major brands to increase advertising revenue:

Spotify announced a broad new partnership Wednesday with Coca-Cola and launched a series of branded apps from the beverage giant and others as the music streaming service seeks to ramp up advertising revenue.


How Social Media Is Taking Over the News Industry [INFOGRAPHIC] from Mashable

The pros and cons of news being spread over social media platforms, and what this means for the future of newspapers and sites: Social-media-news

Linkedin-icon
LinkedIn

LinkedIn’s Biggest Competitor Is a Facebook App That Just Hit 25 Million Users from Mashable

Facebook constantly finds ways to mimic or buy other popular social media platforms in hopes of becoming the “go to” platform for all needs:

Two years and 25 million registered users after launching its professional network for Facebook, BranchOut is LinkedIn’s biggest competitor…BranchOut allows users to see which of their Facebook friends (or friends of friends) work at specific companies. Unlike LinkedIn, it doesn’t require users to build a professional network one person at a time. Rather, they simply connect to their pre-existing Facebook graphs. The interface works a lot like LinkedIn from there: users can fill in their work histories, send messages to their connections, collect endorsements and request introductions to friends of friends.

Pinterest-logo
Pinterest

Honda Wants You to Stop Using That Damn Pinterest Already from AdWeek

Innovative campaign that challenges top ‘Pinners’ to go and do what they’re actually pinning. Creative concept!

Honda is having its Pinterest and eating it, too—with a new campaign that urges top pinners to stop wasting their life already and get outside. Its "Leap List" campaign for the CR-V is all about getting out and living life to the fullest. So, for the Pinterest portion, Honda agency RPA is offering $500 each to the most active pinners (as identified by Mashable) if they'll take a 24-hour break from Pinterest—aka a "Pintermission"

Facebookimages
Facebook

Facebook CPMS Climb, Despite Falling Clicks from Online Media Daily

Although clicks are falling, money is being spent, and advertisers want to experiment with this even more:

Click-through rates on Facebook are going down even as the cost of advertising on the dominant social network continues to rise.

Facebook Meets Instagram: What It Means for Your Brand from Mashable

How Facebook acquiring Instagram will affect how your brand runs marketing campaigns:

As the popular photo platform gains steam, surpassing 30 million users, some companies are realizing that an artsy tilt-shift photo of the bag of chips you’re eating could be actually worth something. Close to 1 billion members strong, Facebook has a powerful paid advertising program. And its support for brands has grown immensely in the past few months, with the rollout of Timeline for Brands and fan-based ads. Meanwhile, Instagram is emerging as a much smaller, but very powerful user-supported platform that brands are just beginning to embrace.

Facebook Targets May 17th for IPO Date Huffington Post

This is huge news for not only investors but the rest of the social media world:

According to our sources, Facebook will be valued at around $100 billion, reflecting current levels of trading in the secondary markets (and avoiding SEC scrutiny). Other reports say that the company wants to raise $10 billion at a $100 billion valuation, but like Kara Swisher we are hearing that it will be less.

Facebook Beefs Up Ad Analytics from Adweek

As Facebook ads become more popular, and in turn more expensive, ad buyers want to see what their money is generating:

Advertisers are spending a lot more money on Facebook, and naturally they want to know more about how their paid campaigns are performing. So Facebook is doing something about it. The company’s product manager for Pages Insights David Baser said that over the next couple weeks Facebook will roll out more granular metrics intended to provide a more detailed view at what sort of actions resulted from specific Facebook ads.

How Facebook ate the Internet from Intelligent Life

Facebook may reposition themselves in the space to compete with even “non-networking” internet companies:

Facebook has no serious rivals in social networking, so it has begun to compete with tech titans such as Apple and built a thriving ecosystem of tools that have turned the site into a microcosm of the Internet itself, Robert Lane Greene writes. That has radically changed the way that people think about themselves and their online activity, and altered the Web in ways that will continue to be felt regardless of Facebook's ultimate success or failure. "Google made the internet navigable. Apple made it portable. ... Now Facebook has made it social, raising a generation that will never again expect things to be otherwise,"

Google+images
Google+

Facebook channels Google+ with larger profile photos from SmartBrief

Google+ has done something right when it’s come to design, so much so that Facebook is quick to adapt:

Days after Google+ unveiled a redesign, Facebook has given the layout for its Timeline pages a refresh, introducing slightly larger profile pictures that reflect some of Google+'s changes. The facelift is only for personal pages for now; it isn't known whether brands will also get the update, Emil Protalinski writes. "[I]f the company does end up unifying the profile picture size for Facebook Pages, it will break a lot of designs that businesses worked hard on,"

Twitter_icons_256
Twitter

Twitter is the media's favorite social network from SmartBrief

With the ease of use and constantly updated trends, it makes sense that Twitter is a popular social media platform, but is still as popular as Facebook:

About 55% of all news stories relating to social media issues mentioned Twitter in the first quarter, an increase of about 5 percentage points from figures for all of 2011, according to Highbeam Research. That compares favorably with the company's rivals: Facebook was mentioned in about 41% of stories in the first quarter, while LinkedIn was mentioned in about 2% of news stories.

Instagram images
Instagram

What is the point of instagram? from Read Write Web

Just like Pinterest, companies can dabble with Instagram and weave it into campaigns—understanding the true point of this app will help people understand how to tie it into visually compelling campaigns:

Whenever a trendy app comes along, there are people who ask, "What is the point of this?" If millions of people are using something, there has to be a reason. In our What Is the Point of... series, we'll explain it to you.

Mom and SonMedium
Marketing to Moms

The Light Green Movement: Engaging Today's Eco-Conscious Mom from MediaPost: Engage Moms

Mom’s are gravitating to more eco-friendly brands as they feel their products will help better the environment and keep their family safe. This article elaborates on how to engage with these Moms:

The green trend is here to stay and families are shifting to what I refer to as the “light green” movement – incorporating many habits that conform to a healthier and more eco-conscious way of life that still works within their budgets. How can marketers engage today’s budget and eco- conscious mom? The key is to focus on both realistic and attainable – considering both budgets and time restrictions – practices.

Engaging Foodie Moms from MediaPost:Engage Moms

With the popularity of Pinterest, Food Bloggers have a new platform to share their content. They could be a key area to tap into as Pinterest grows:

Foodies are everywhere, cooking and blogging, creating videos and boards on Pinterest, starting communities, developing podcasts and putting up Facebook pages. With the rise of the online foodie comes opportunity and, of course, mind-boggling choices. 

Gen y woman
Marketing to Millennials

New Research: 6 Distinct Segments of Millennials Identified

As Gen Y consumers become increasingly more influential, it’s important to segment and understand different segments within the larger group:

New research segments millennials into six distinct categories to help companies improve marketing and business models.

Meet Generation C: The Connected Consumer

Details to know about marketing to the ever-upcoming generations and how they differ from common trends:

With every day that passes, Gen Y becomes far more important to the economy than we can realize. Yet the gap between how Gen Y communicates and connects and how businesses, educators, governments, et al. approach them is only widening. I often wonder whether or not we are simply trying to talk to ourselves in our approach when in reality, we are talking to strangers. This is important as without understanding what’s important to them and why, without learning their behavior or decision-making cycles, or without empathy, we cannot reverse engineer nor create a meaningful and engaging journey.

Mom Central Consulting - Mom Marketing Blog

28 posts categorized "Snippets"

04/12/2013

This Week in Social Media Marketing

POSTED BY Stacy DeBroff AT 10:50 AM

This week's trends in Social Media Marketing: Visual micro-sharing, content marketing
and highly-filtered ad targeting.

Pinterest Example copy

How do you, as a social media marketer, best develop actionable narratives about your brand and provide shareable nuggets of engaging content that will inspire your consumers to share, post, participate, recommend and take action:

Forget Stories. Your Brand Needs a Narrative – PR Newswire

John Hagel, author of “The Power of Pull,” believes that stories fall short for a brand. Hagel argues that stories do not promote participation. Stories also eventually end. Narratives do not end and urge listeners to come participate. “In a business context, if you can harness the power of narrative, you can derive competitive advantage,” said Hagel.  Narratives work because they don’t simply motivate employees, they can galvanize a broad swath of people, and inspire them to action.”

Scoring Brands By Searching Social In Real-Time – MediaPost

SinoTech group has announced the launch of a new search engine called Buzz Equity. This search engine will specifically search out all the mentions of your brand across multiple social media platforms for free. After searching your brand across social media, Buzz Equity will score your brands online social value. “The score is determined by a combination of mention concentration, frequency, "passion" (i.e. - virality), reach, and sentiment.” 

Visual Micro-Sharing Platforms: The Next Big Thing in Social Media Marketing? – SocialMediaToday

Vine and Snapchat are quickly becoming huge factors in social media. But how can these platforms be utilized properly and what can you share with your clientele? You can showcase new products or offer flash deals. Visual Micro-Sharing is bound to enter into companies marketing plans at some point. It is important to familiarize yourself with it now. “their passionate user base means that companies need to utilize them for community building and exclusive sharing of products and services. Instead of believing users will stick around to watch 6-seconds of a company's logo, businesses should be dedicated to staying relevant and interesting in this instant new way of communication.” 

Now You Can Buy and Sell Items Directly in Your Twitter Feed With Ribbon – Mashable

Ribbon announced a new Twitter feature that will allow merchants to sell products directly through Twitter without having customers leave their twitter stream. This could prove much higher conversion rates for Twitter. “With Ribbon, sellers can create a customized link for free to list their product on Twitter and embed a checkout page within the tweet. Beneath the text and link in the tweet, customers will see a picture and description of the product and can then proceed to click through and enter their personal information and credit card details to make a purchase.”

How to get your CEO Tweeting – SocialMediaToday

Tweeting takes more time than one thinks. It can especially be tough to tweet about your business. You have to be careful with what you post. You can’t offend your readers but you want to be witty and fun. This is why many CEO's don’t tweet. They just don’t have the time in their schedule. Here are a few reasons why it is important to tweet as the CEO. Most importantly, it gives your company a face. “For a CEO, this is the time to get on our Twitter level and give a corporation (the bigger, the better) a face and name behind the brand. And most importantly, a story. A look at what life behind the scenes at the company is like as told through Instagram photos.”

Should “Likes” be the focus of your Facebook Strategy? – SmartBlogs

Although Likes may be a useful tool, they do not tell you how effective your message is at getting your fans to take action supporting the brand. Still, as long as Facebook interactions remains a step on the path to your brand’s ultimate goal, it won’t make sense to focus your Facebook strategy on any internal Facebook actions. Instead, you need to use Facebook to cultivate a following that you can then redirect to another platform where you goal action is easy to accomplish.”

Facebook Home Puts Facebook First and Everyone Else Second – Mashable

Facebook has recently announced the launch of Facebook “Home” for Android phones. Facebook home is essentially a cover feed. Instead having a plan lock screen on your phone, it will now be replaced by Facebook. This could prove to amplify the importance of Facebook in terms of reach. Other social media platforms, like Twitter, could soon follow. “What Facebook Home accomplishes, with its Cover Feed, Facebook-only notifications and Chat Heads is an always-on, wholly immersive Facebook experience that, except for when you access the app launcher, pretty much eschews everything outside of the Facebook universe.”

Ensuring Facebook Users Find You When They Need You – SocialMediaToday

Organic vs Paid. Those are the two methods are driving people to your company’s website. Paid is probably a fast method but why pay when you don’t have to. What can you do to bring people to your company website? Make sure you have loads of content. You can distribute this content in two ways. Either you push it out yourself or let visitors do the work for you. Leverage your content with advertising. “The point with this post is to discuss how Facebook can be a sustainable, always on, source of visitors. Basing your marketing on content creation have great long-term effects that are not achievable by buying traffic with regular display advertising.” 

Facebook Opens Up Ad Targeting to Minivan-Driving, Baby Food-Buying Homemakers

Adds third-party audience segments from Acxiom, Datalogix, Epsilon from AdWeek

Advertising on Facebook is getting very specific thanks to the data of their new partners like Acxiom, Datalogix and Epsilon. Is targeting this way advantageous? Or will this new hierarchy eliminate people who really do fall into the brands demographic?

Facebook today rolled out the segments as Partner Categories available through its self-serve Power Editor ad creation tool and through its ad API partners. This allows U.S. advertisers to layer in the 500-plus new segments in addition to the standard Facebook ad targeting criteria.

Now advertisers can create ad-targeting parameters such as "home owners who are retired, own a Ford pick-up truck, buy over-the-counter allergy relief medication and take cruises." They can also target "dentists who live alone, own a BMW and buy big-and-tall clothes and diet foods." Or “people who live in a million-dollar home housing four people including a military veteran.” Or “mortgage borrowing homemakers who own a minivan and buy baby food.”

A caveat: creating a highly filtered Venn diagram such as the ones mentioned above would likely work against an advertiser because they'd be too specific and counterintuitive for brands attracted to Facebook because of its billion-user scale.

 And finally...

#nowthatchersdead: Fans Think Cher Died After Thatcher Hashtag Trends – Mashable

Margaret Thatcher, the former British prime minister, passed away last week. An anti Margaret Thatcher website called “Is Thatcher Dead Yet?” wanted its readers to use the hashtag #nowthatchersdead to tell spread over twitter what they were doing now that Margaret Thatcher had passed. The hashtag trended but many people confused the hashtag by reading it as “Now That Chers Dead.” Twitter quickly turned into an arena of mourning for Cher. A lesson to all social media users, Capital letters in a hashtag make or break the message.


Need more Mom Central Consulting insights?

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And finally, connect with us on Twitter for lively conversations about influencer marketing, insights and brand strategy.

03/01/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 4:06 PM

The Importance of #Hashtags from Social Media Today

Some folks will #hashtag #every #word in order to #get #their #post #noticed. We wouldn't consider this the best or most strategic method of exposure. This article from SMT explores the tact and etiquette involved in a successful #hashtag strategy.

Why I (Often) Work from Home And You (Maybe) Should Too Huffington Post

Everyone has heard the recent news of Yahoo! CEO Marissa Mayer’s ban on her employees working from home; a tough restriction to accept given their past work culture. The worst part of the story?  She built a nursery in her Yahoo! Office. Employees can’t work from home, but she can bring home to work? C-level FAIL.

Social Consolidation To Change Online Marketing – Online Media Daily

For social networking companies, innovation drives the growth of their consumer base. Facebook needed to buy a hip, popular platform like Instagram to remain relevant to its users. If a company cannot innovate internally nor acquire that missing piece from an external company purchase, they'll be left in the dust as users flock to the next new attraction.

How to Talk to Your Employees on Social Media Sites from Social Media Today

Social media acts as a great way to develop stronger relationships with colleagues. For example, here at Mom Central we have a very close-knit group of colleagues who rely on social networking sites to maintain connections outside of the work environment. We intermingle via our Facebook and Pinterest accounts to learn more about each other and interact in a way that is non-work related. The friendships we create with one another then help to support and enforce our work relationships as colleagues.

Pandora to Cap Free Mobile Listening at 40 Hours Per Month Huffington Post

Fear not! While the title of this article looks devastating (or at least it did to us, we listen to a LOT of Pandora), the average listener only logs about 20 hours. Whew! But if you happen to be a super-user, read this post!

Andy’s Answers: How Life Technologies gets enlightened with social media – Smart Brief

Customers relate to a person not a company. By making social less scary for your employees, they can connect more authentically with your consumers and ultimately change how you do business.  

Of Course ‘Parks and Rec’ Pinterest Wedding Album is Adorable from Mashable

Alert! New way to use Pinterest! The very popular NBC show, Parks and Rec, recently featured an episode where two characters tied the knot. The geniuses at NBC created a Pinterest board in the form of a wedding album – an overwhelming response ensued. We love it. 

Why retailers are pinning hopes on Pinterest – Reuters 

Pinterest acts as a "window-shopping" platform, which encourages retailers to start embracing the platform in their marketing strategy. Aspirational pinning drives the platform and impulsive buying increase retailer revenues.

Pope Benedict XVI Tweets Final Farewell to His Flock from Mashable

Although he retired early (can you say that of an 80-something year old man?), Pope Benedict made huge leaps in the social media world for the Vatican. As the first Pope to open a twitter account, Pope Benedict was able to connect with 1.6 million people on the English language version alone. Although since his twitter account opened slightly over a year ago, he tweeted less than 40 times… guess it wasn’t his main priority. 

02/22/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 2:27 PM

Facebook Influences Your Mood More Than Any Social Network – Mashable

A recent survey reveals that Facebook causes the most stress but also elicits the most positive effect on mood compared to other social networks: "'Our social media report helps paint an interesting picture of our evolving communications tastes and preferences, and how even routine activities such as checking friends into locations, can have an adverse affect on our relationships,' Rebtel CEO Andreas Bernstrom says in a statement.”
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Social Interaction Affects Brand Perception – MediaPost

In a new study, J.D. Power and Associates measured consumer experience with companies through their social platform for both marketing (such as receiving a coupon or some other offer through a social channal) and service (such as answering questions about a product or service or solving specific problems) needs.
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60 Digital Media Resources You May Have Missed – Mashable

“This sure has been another crazy week. Between Valentine's Day and the terrifying meteor that shook Russia, it is easy to understand how you could fall behind in other news.”
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The Future of Facebook as a Social Content Farm – Mashable

Facebook is bound to become a content farm. “Facebook is supposed to be about real people — about all the stupid, wonderful, shitty, brilliant and boring things we do every day.”
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Facebook: Now Pay to Promote Your Friend’s Posts – Mashable

For $7 you can now pay to promote your friend's posts on Facebook. You could already promote your own posts but now you can pay to promote something and not seem like an egomaniac.
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Why is Facebook’s e-commerce offering so disappointing? – Gigaom

Facebook probably has high expectations for e-commerce, but it seems that either it, or the brands and businesses present on the social networking site, are out of sync. “More and more people are now buying from the living room (and soon probably even from the bar). For many of them Facebook could be the first place to look for an opportunity to make a purchase, or one of the most important starting points... many Facebook visitors happily talk about brands, recommend products, and share shopping experiences on Facebook.”
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Twitter Now Reducing Some Tweets to 117 Characters – Mashable

Any tweet sent with a URL will be reduced to 118 characters to 117 for http links. “In short, the condensed links now take up a bit more space, leaving you with a little less space to add commentary with them. In total, the update represents a two-character drop per tweet.”
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@BurgerKing Becomes McDonald’s: What You Missed in the #failurewhopper Twitter HackAdage

Burger King’s twitter account was hacked by a notorious hacker group this week. They posted some inappropriate tweets and retweeted numerous people. It was very anticlimactic. One retweet summarizes the whole ordeal for Burger King and the rest of twitter: “They may be hacked, but when was the last time ANYBODY talked about @BurgerKing this much?"
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Jeep, BK Hacks Shine Light on Twitter’s Treatment of Marketers – Adage

There were upsides to the hack for both Burger King and Jeep. “... the week's hacks unveiled a potential upside: an infusion of new followers that neither brand had to spend money to attract. Tweeted the brand Monday night when it was back in the driver's seat: "Interesting day here at BURGER KING, but we're back! Welcome to our new followers. Hope you all stick around!"
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Beyond Reblogging: Tumblr in the Future – Mashable

The two secrets to Tumblr’s runaway success is design and community engagement. "I think it is crucial that Tumblr take care of their content creators," Grelle said. "They should work to make this the best possible place for people to post things they make. If Tumblr could shift the perception from a place where people mostly repost things, to a place where things originate, I think they would leave their competitors in the dust."
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Grey Poupon ‘Pardon Me’ Ad to Air During Oscars After 16 Year Hiatus - Huffington Post

Love the nostalgia and humor that Grey Poupon / Kraft is using in this ad. Recreating an ad from 1981, Grey Poupon plans to air their newest edition of this ad this Sunday. "Kraft Foods Group Inc. plans to air the ad only once on TV, after which it will be available online. According to Kantar Media, a 30-second spot during the Oscars this year is estimated to cost $1.7 million. But Kraft... is hoping the high-profile placement will help spark enough interest to engage people in online marketing campaigns."

02/15/2013

This Week in Social Media

POSTED BY Stacy DeBroff AT 11:44 AM

This week in social media we learned:

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Business-focused network will favor data scraped from the Web
 from The New York Times

A new business-focused platform might combine all personal, online social information into one site, making it easier for people to find one another. But we wonder, would we want our private Facebook information combined with our professional LinkedIn profile? 

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Facebook looks for the next wave of shared content from AdWeek

While dizzying numbers of users continue to post massive and varying types of content online, Facebook positions itself to become the top sharing platform.

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Intense mobile engagement of Twitter users seen as brand opportunity
 from MediaPost

A number of officemates often check Facebook/Twitter/Instagram while commuting, therefore we knowingly report that compared with computer users, mobile users prove more active on all social media platforms.

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Cole Haan and Tumblr create New York Fashion Week Viral Marketing Strategy from Mashable

The visual appeal of Tumblr emerges as a successful campaign platform for brands: Cole Haan recently used it as a platform to base a campaign revolving around subway style.

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Kids Explain the Meaning of Valentine’s Day from Mashable

Well, this is just too darn cute not to include. Cheers for the parents who go on a date to Costco.

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You Started a Social Ambassador Program, Now What Will You Talk About? from Social Media Today

What compells ambassadors to share content? From fun insights to strict data, each social media platform serves a purpose in a social ambassador program.

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The Analytics of Valentine's Day from Social Media Today

Have you ever wondered if online dating spikes on Valentine’s Day? We would assume so but Social Media Today shares an interesting infographic showing the opposite: users on dating sites are more active on the days following the holiday and not on February 14th.

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Finally...

Pizza Hut aims for hungry lovers with Twitter campaign from MediaPost

Did someone say PIZZA-SCENTED PERFUME?!?

 

06/05/2012

"Best in Social Media" Weekly Round-Up 6/5/12

POSTED BY Stacy DeBroff AT 4:16 PM

Insight and Studies

What Makes Someone Leave a Website (Infographic) from Social Media Today

Detailed graphic of how not to layout a website and what viewers react to:

Attracting a potential customer is hard enough.  Grabbing their interest and retaining them is even more difficult.  It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention.  Below are some examples of what not to do when designing your website.

 Salesforce.com Expected To Buy Buddy Media, Ups Social Marketing Muscle from MediaPost

Amid broad consolidation in the social marketing space, Salesforce.com is reportedly closing in on Facebook specialist Buddy Media. Although unconfirmed by either company, the would-be deal comes just a week after Oracle agreed to buy social marketing firm Vitrue for a reported $300 million.  While the transaction has yet to close, Buddy Media and SalesForce.com have already agreed to terms that value Buddy at more than $800 million, reports AllThingsD. 

Get caught in the act doing something good from PR Week

Stresses the importance in freely distributing quality information without restraint through social media channels:

The best way to be “caught in the act” is by sharing information freely, openly, and often – providing valuable, useful content to potential clients. Companies that give away quality content through a variety of communications channels can dominate their competition in social media.

Ten tips every PR pro must master when emailing clients
from PR Week

Writers have gotten lazy recently with regards to communicating with clients. These important tips can aid in making an email to a client advantageous and favorable:


1.Tell people what they need to know.  2.Take the time to provide a brief salutation. 3. Use numbered bullet points. 4. Include words “please” and “thank you.” 5. Avoid writing sentences that are longer than 30 words. 6. Describe what action should result from the correspondence. 7. Note who is responsible for the action. 8. Provide specific due dates-with times. 9. Avoid giving orders. 10. Provide a relevant and provocative subject line.

Social Media

Social Media Marketing Is An Oxymoron (Branding Strategy Insider)

The term "social media marketing" is now firmly established in our current lexicon. The big job is to get the marketer embedded in the "social," and once there, pile on the "marketing." The truth is, though, that consumers are not listening. Here's why.

4 Ways To Use Storytelling For B2B Social Media (Social Media B2B)

B2B companies who embrace social media to connect with prospects and customers need to understand storytelling as a means for communication. No one wants to hear about your products. They want to hear about solutions to their problems.

Women Are Bugger Fans of Social Media than Men, Survey Says from Mashable

2,000 Brits were surveyed and the results indicate that 54% use social media sites compared to 34% of men:

It’s no secret that women tend to use Pinterest more than men. Women are also more likely to have a blog than men. And the usage of social media by women influences advertisers and shapes web content.

Pinterest

Why Online Brand Marketers Better Get an Interest in Pinterest, Fast from Social Media Today

While Pinterest hasn’t made major news in the last few weeks, it is still important for Marketers to use Pinterest to reach Moms and e-commerce shoppers:

A few months ago I wrote of the need for brand managers to get “pinterested” due to the fact that women, AKA the one responsible for the majority of household purchase decisions has “developed an affinity for the latest and greatest social media platform.”

It would also appear that those in the e-commerce world better also get “pinterested” if they have not already.

Facebook

Facebook Camera: The Love Child of Facebook and Instagram from Social Media Today

We already see a result of the Instagram-Facebook combination:

The transformation is complete. Not even two months after the purchase of Instagram Facebook has released its own photo app to the public. Facebook Camera, a separate app from the Facebook mobile app, can be considered a complete clone to Instagram.

Facebook Promoted Posts: A Step-By-Step Guide from Mashable

Facebook adapted a new feature that now lets businesses promote their posts for a certain fee. The advantage this brings to businesses is that they increase the amount of people a business reaches for any eligible post. They also can specifically target their audience by language or location as well as keep track of how many people viewed their post:

Earlier this year, Facebook shared the statistic that a Brand Page’s content is only seen by 16% of the fans. Facebook’s slew of ad tools and these new Promoted Posts are geared to help businesses reach and engage more of their fan base. A brand can now pay $5, $10, $15 or $20 to “get more people who like your Page to see this post.”

Facebook Rolling Out ‘Trending Videos’ [REPORT] from Mashable

Facebook users recently have come across a new feature that trends articles in their news feed and now Facebook will do the same with viral videos:

Once you’ve got the new feature, it will auto-populate with videos your friends are watching on Facebook’s Open Graph apps…However, plenty of Mashable readers found the feature cumbersome and annoying. One, David Holley, called it “obnoxious as hell” because it didn’t seem to actually highlight articles that his friends were reading.

Facebook Finally Lets Page Admins Schedule Posts, Have Different Roles from Mashable

Facebook is letting Page admins schedule posts and brands can now individualize specific duties for different page admins:

Separate help center page from Facebook also provides an answer to one question many Facebook Page admins have been asking for some time: How do I schedule a post to appear later? The answer: From your Page’s sharing tool.

Twitter

Twitter trumps Facebook as Primary source of Social Media Intelligence from Social Media Today

Interesting- More companies are monitoring their Twitter regularly than Facebook:

The survey shows that 62.5% of companies monitor Twitter and 69.4% monitor LinkedIn as part of their day-to-day intelligence activities. However, Facebook and Google+ are not regarded as essential sources to monitor, with just 47.2% and 35.2% of companies monitoring these sites regularly.

‘Crowdspeaking’ Platform Thunderclap Pushes Your Tweets to the Masses from Mashable

A new site called Thunderclap helps messages trend on Twitter:

A message will be Thunderclapped if it gets a certain number of supporters by a certain date in time, determined when you create the message. The default setting is 500 supporters within seven days. Once the goal is reached, the message will be automatically re-tweeted by every person who supported your message by clicking the “Back this Message” button.

The site is partnering with notable people who have strong social media followings. Essentially, the person sends out an invite tweet (or status update or email), encouraging people to support a message and take action. This message will link them to the Thunderclap website. Currently, there is no limit to the number of Thunderclaps per day, but the company says it’s keeping it small to start so as not to crash any servers. It’ll also be measuring the effectiveness of certain Thunderclaps as it rolls out.

YouTube

How to Use YouTube for Marketing Your Business from Social Media Today

Video is becoming crucial in online marketing; here are a few tips to doing so:

The best part about using YouTube for your company videos is that embedding the YouTube link on your site saves bandwidth, meaning a faster download time for customers when they visit your page. However, make sure that you take full advantage of the SEO and branding options available through YouTube by following the simple tips below.

Marketing to Moms

Multi-Level Mommas from MediaPost: Engage Moms

Goes to show the best way to market to Mom may be having her sell the product for you:

Most moms are natural-born multi-taskers—an ability that many of them are nurturing as part of their transformation into effective multi-level marketers. This can be unofficially traced back to the advent of the home party, where moms emerge as effusive sales consultants for their favorite brands, inviting their friends over and for product-themed social events in a festive setting. These home-based entrepreneurs often followed the reliable wine-in-the-kitchen/products-in-the-dining room format, but once creative and smart marketers started catching on, they began offering moms new ways to sell more, more often, and without even popping a cork!

Brand Social Media Marketing Strategies

Pepsi to Provide Free Music Downloads on Twitter from Mashable

During the upcoming summer and fall months Pepsi will offer free music downloads, music videos, and a series of concerts through a year long partnership with Twitter:

The “Live for Now Music” initiative is an extension of Pepsi’s recently launched “Live for Now” global campaign, will offer free music downloads, music videos and a series of pop-up concerts this summer and fall. Every Wednesday for the next 52 weeks, Pepsi will offer videos providing an overview of the artists, music and music news trending on Twitter that week. In addition, @pepsi will offer free downloads from the Amazon MP3 store for fans who follow the brand on Twitter and use the hashtag #PepsiMusicNOW in their tweets. The brand will also use Twitter to announce pop-up concerts, which it will offer on-demand afterward for fans who want to watch it later.

How (RED) United the Social Web in the Fight Against AIDS from Mashable

Red has utilized social awareness for RED’s iconic products through specific digital campaigns and partnerships with prevailing brands such as Coca-Cola, Apple and Starbucks:

RED’s most recent digital campaign, RED Rush to Zero, includes three new efforts to drive money toward the Global Fund: the RED Rush Games, a global video gaming tournament; the RED Music program, which offers RED tickets to concerts featuring popular artists at major venues; and the Cash & Rocket RED Tour, a fundraising mission across Europe. RED Rush to Zero will take place June 1-10.

JCPenney June Book Features Gay Dads Huffington Post

After working with JCP we’ve kept an eye on what they have done in the social media space as well as national ad campaigns. JCP stands strong, preparing their Father’s Day ad!

JCPenney has put out another gorgeous ad featuring a same-sex couple, this time two dads and their two kids in honor of Father's Day. It seems pretty clear that One Million Moms had less than no effect on JCPenney. (Other than perhaps inspiring JCP to keep moving forward seeing how desperately ads like this are needed.)

Social Video Boosts JCPenney Brand Lift 23% from MediaPost

 With the Olympics just around the corner, brand marketers will be looking for ways to leverage their marketing for the Games and to boost their ad buys with social components, as brands increasingly integrate social video into larger broadcast campaigns.

Agency Trends

The Ongoing Agency Evolution (Society Of Digital Agencies)

Some of the most successful agencies embrace a "beta culture"--where they are always experimenting, prototyping, and placing small bets to learn and build on what's working--both for their clients' needs as well as their own bottom lines.

Pay-For-Performance: Agencies' New Reality (CMO.com)

As CMOs feel the pressure of added accountability from their organizations, that pressure is rightly being shared with their agencies. The agencies that succeed are the ones that truly understand marketing's responsibility beyond brand impressions.

 

05/25/2012

"Best in Social Media" Weekly Round-Up 5/25/12

POSTED BY Stacy DeBroff AT 11:47 AM

Insight and Studies

CEOs Are Finally Warming Up to Social Media [STUDY] from Mashable

Companies will start to embrace social media campaigns as CEOs recognize the benefits:

For businesses, social media is currently the least-utilized method for connecting with their audiences. The hierarchy of connecting is as follows: face-to-face interactions, websites, channel partners, call centers, traditional media, advisory groups, and then, finally, social media.

However, social media is expected to jump to the number two spot within three to five years — and traditional media will plummet to the bottom of the list — according to IBM’s report of their findings.

How the pursuit of social buzz hurts brands from Advertising Age

Keep values and missions that define your brand consistent when entering social media:

Social media is a powerful tool for "brand extensions" -- sales promotion, direct marketing and free publicity -- but it doesn't do such a good job of creating and sustaining a company's core brand identity, says Keith Reinhard. Many marketers forget that there's a big difference between creating a brand and creating buzz, Reinhard explains. "The danger is that in our mad dash to be digital, we lose sight of the former, and a brand's core values begin to disintegrate," he says.

Where Brands Should Build Their Digital Nests (Forbes.com)

Platform engagement: One size does not fit all:

A new study, the Digital Platform Engagement Index--a national study of 49,000 consumers looking at 83 categories and 600 brands--demonstrates unequivocally that not only does digital platform engagement differ by category, but when it comes to digital marketing, one-size-does-not-fit-all.

Social Media Data: Time To Stop Just Measuring And Start Learning? (eConsultancy)

Are actionable insights more important than metrics?

As an industry, we've come a long way in terms of listening and interacting, but there's still room for improving how and what we can learn from what consumers say. At the moment we seem stuck at measuring what can be measured at the expense of trying to really learn what consumers think.

Online Privacy Confuses Customers, Marketers Alike, CMO.com Europe Survey Reveals (CMO.com Europe)

Confuses those of us here in the U.S. too:

While marketers fully understand the importance of easing their customers' concerns, many also say changes in privacy laws haven't been well-explained by the governing bodies establishing policies.

Bing Moves Past Google on the Social Side of Search from Social Media Today

Bing tries to get ahead of Google by incorporating social results on search:

They announce that Bing will transform its interface to a layout in three separate panes, featuring traditional text results, results from specific information sources and services, and results related to your social-network friends

Infographic: Social Media- Unmeasurable Success? From Social Media Today

Useful infographic about measuring the success of social media:

In the last few years, both small and large businesses have increasingly turned their marketing efforts toward social media, convinced that joining the social ranks will deliver a measurable monetary Return on Investment (ROI). In truth, the ROI of social media – unlike other marketing techniques – is measured by the impact it creates, instead of a monetary return. This year, marketers promise to deliver both. We find out if the era of a truly measurable ROI in social media is here.

Oh, the Humanity! When Brands Become Publishers Social publishers urge brands to be 'more human' from AdWeek

How best to connect with consumers? Develop emotional and personal connections to the audience through advertisements. For ads to be monetarily successful, ad content needs to pertain to individuals on a realistic level:

IBM social strategist Jack Mason noted that brands have to "take the steps to actually care about what users want to know" rather than hurling a disconnected, unengaging banner ad at a user and expecting results.

Social Media

The rewards and risks of social media engagement from PRWeek

The hazardous dangers of social media:

Social media offers potentially lucrative opportunities for PR agencies.

Thirsty? How About A Brees, Waltrip or K-Cho? From MediaPost

Here’s a marketing dilemma: You have a new product that’s known colloquially as the name of a prominent celebrity. What’s worse, a competitor already has a licensing deal with said celebrity to market a similar product, using his name and image on packaging. It’s the prime selling season for your product. What do you do?

If you’re Country Time Lemonade (and the new product is a half lemonade/half iced tea drink mix, aka an Arnold Palmer), you enlist a handful of celebrities to spend the summer campaigning to change the nickname to something else. 

Pinterest

 Pinterest Is Turning Out Brand Advocates  from MediaPost

Recent reports indicate the Pinterest tidal wave may be receding, yet there is no doubt people are just as crazy about new, quirky and socially connected platforms as ever:

Entrepreneurs are jumping at the chance to invent the next hottest start-up and one thing remains clear: Marketers must be just as interested in understanding best practices for using these emerging platforms.

Facebook

OoVoo Makes Facebook Multi-Person Video Hangouts Possible from Mashable

Facebook takes one of the most unique aspects of Google+ and mimics it, proving Facebook can take anyone's idea and run away with it:

Want to host a party with friends right on Facebook? Video chat company ooVoo has rolled out its service to the social networking site, allowing up to 12 friends to chat face-to-face at once.

The company also announced upgrades to its application for iPhone, Android, PC and the web users. The Facebook integration makes the service similar to Google Hangouts, which allows users to video chat in groups of 10 on the search engine giant’s social network Google+.

Commentary: Facebook's end is nigh from SmartBrief

Facebook’s end may be approaching – how would we reach out to our target markets?

Facebook's enormous reach could be the social network's downfall -- and a disaster for the rest of the ad-supported Internet, Michael Wolff writes. Weak demand and a huge oversupply of ad inventory will force Facebook to reduce its per-user revenues, depressing the broader online-advertising market and forcing Facebook and other sites out of business, Wolff writes. "The crash will come. And Facebook -- that putative transformer of worlds, which is, in reality, only an ad-driven site -- will fall with everybody else," Wolff writes. MIT Technology Review online

Facebook Timeline: 9 Best Practices For Brands (Mashable)

Key insights about Facebook timeline:

From the most effective ways to use images to how to involve your fans, these nine tips -- plus a bonus slideshow of examples -- are geared to take your company's fan base to the next level. They'll help you get your content (and brand) into organic buzz through more and more news feeds.

5 Hidden Features of Facebook from Social Media Today

Many of us probably know about most or all of these features but just in case!

…These features are here to make the experience of having a profile on Facebook one you can customize deeper while still protecting the privacy of.

Facebook Camera: Company Launches iPhone Camera App Huffington Post

With so much chatter about Facebook’s less-than-exciting IPO, this is an interesting article describing Facebook’s new camera app, to compete with Instagram:

The app can be downloaded from Apple's App Store and works like most other camera applications for smart phones. To take a photo, you tap a camera icon in the upper left corner of your screen, aim and shoot. You can then add filters, crop or tilt your photo, and share it on Facebook.

Twitter

Dunkin' In First Product Launch Via Twitter from MediaPost

 For the first time, Dunkin’ Donuts is using Twitter as the initial vehicle for a product launch:

From May 21 through May 24, Dunkin’ is running a “Mocha MaDDness Twitter Sweepstakes” to pre-promote its new Mocha K-Cup packs, which will be available for purchase for a limited time starting in June, at Dunkin’ restaurant locations.

What a 12-Hour Twitter ban Says about Pakistan’s Fractured Society Huffington Post

Interesting to read about a country in the Middle East, who is apparently very active on Twitter, have such a strong backlash to it being banned. The power of social media!!

Last Sunday, after Pakistan's government briefly blocked access to Twitter, the outcry in the country was instantaneous. Ironically, most of this outrage was expressed on Twitter itself. Users in Pakistan promptly discovered alternate means of accessing the micro-blogging site, created the hashtag #TwitterBan, and angrily tweeted away.

Marketing to Moms

What Do Moms Want From A Brand? Respect from MediaPost: Engage Moms

Moms want respect from brands; why would they be advocates for a brand if the brand won’t be an advocate for Moms?

75% of women still feel brands miss the mark. So what does today’s mom want from a brand? Brands have to work hard to gain her trust. She doesn’t have time to  investigate your product, so the first place she is going to turn is to her friends. They’ve already earned her trust. A brand has to work twice as hard, and it all starts with: R. E. S. P. E. C. T.

Marketing to Millennials

‘Digistalgia’: Has Social Media Shaped Teen Attitudes to Brands?

The younger generation uses social media more than ever - how does it affect brand perceptions?

In much of the social media research I’ve done, younger teens are increasingly reflective when discussing brands that they used to eat, drink or play with only a couple of years ago.

It’s easy to envisage it has always been this way but I think social media, and the particular way younger people use these sites, is playing a big part in advancing this.

Mobile Marketing

Mobile social users interact with brands more than they admit from SmartBrief

Mobile users prefer natural, easy interactions with brands:

Thirty-five percent of mobile users say they don't want brands communicating with them through mobile social networks, according to a poll by the Direct Marketing Association's Mobile Marketing Council. An additional 31% don't want to communicate with brands via mobile devices. But the number of people who in fact interact with brands via mobile social media (43%) is actually higher than those who say they are happy doing so (23%).

Brand Social Media Marketing Strategies

AT&T Thanks Individual Users With 500 Custom YouTube Videos from Mashable

How do brands get personal with loyal customers and build fans? Recognize fan loyalty:

AT&T is taking advantage of the personal nature of social media with a new campaign called “Thank You Notes” that will include 500 customized YouTube videos thanking fans in song.

For instance, the video above thanks “Mary C.,” an AT&T fan, with a nerdcore rap. Other genres include soul, doo-wop and hip-hop. The full list of videos is available on AT&T’s YouTube page.

The effort, which began Tuesday, is a celebration of the brand hitting 2 million fans on Facebook. Fans interested in getting their own song are encouraged to fill out a form with their name, city, musical genre and reasons “why you’re awesome.”

Coca-Cola targets teens with celebrity-designed Tumblr themes from MediaPost

The best way to reach teens may be through these celebrity endorsements:

Coca-Cola is planning celebrity-tailored Tumblr themes with which the site's users can customize their pages. The campaign is an attempt to reach out to the 11 million teen bloggers who spend an average of nearly 40 minutes per day on Tumblr.

05/14/2012

"Best in Social Media" Weekly Round-Up May 14, 2012

POSTED BY Stacy DeBroff AT 12:07 PM

Marketing to Moms

Women Stop At Nothing To Go Online from MediaPost: Marketing Daily

Moms use social media everywhere….and yes we mean everywhere!

"TMI" or not, certain brands will be delighted to learn that one in five moms (born between 1977 and 1994) admit to consuming media in the bathroom. Whether they're checking Facebook, streaming TV or reading magazines, it's clear that moms are developing entirely new relationships with media -- and increasingly relying on their smartphones to do it.

The Rise of the Mommy Blogger [INFOGRAPHIC] from Mashable

Fun infographic showing how influential Mom Bloggers (not “Mommy Bloggers” ) have become in such a short time.

Moms Take Pinspiration To The Next Level from MediaPost: Engage Moms

No surprise Moms have already begun to take over Pinterest - they consume visual materials:

Moms are inspiring each other to try new things whether it is a recipe, craft or even a book to read. Brands and marketers can take advantage of this opportunity by sponsoring their own Pinterest challenge. Encourage moms to share their creations inspired by your brand or product.  You can even publish a Pinterest party guide to help get the evening of crafting and cooking underway. It is the new night out with the girls and your brand can be the fuel to the fun. 

 

Insight and Studies

Social Media Marketing in 2015 from Social Media Today

The social media space will look completely different in just 3 years:

So, when I grow weary of the day-to-day grind of marketing finglerless leather gloves and payment gateways online, I like to speculate on the future of social media. Where are we heading? What will the landscape look like in 2015, when the platforms and technology issues I just touched on will have shaken out? Here are a few thoughts.

12 Social Media Takeaways from Top Social Media Experts from Social Media Today

Short and to-the-point tips that are worth reading about successful Social Media:

So we thought to compile what we thought were 12 key takeaways from our Social Media WebConference event. You can implement these for your business right away. So here are 12 key Social Media takeaways by 12 Social Media experts:

Are Brands Wielding More Influence in Social Media than we Thought? from Social Media Today

New study shows that respondents (mostly women) actually pay attention to brands on Social Media:

One finding which was not surprising was the fact that 81% of US respondents indicated posts from their friends directly influenced their purchase decision…The finding that did surprise me, however, was that 78% of respondents said the posts by companies they follow on social media impact their purchases.

 

Social Media

3 Ways Companies Can Leverage Social Reviews from Mashable

When running a review or testimonial campaign, important to note what consumer notices, believes, and remembers about the product or experience:

Testimonials can be powerful marketing tools. But in the digital age customers have reason to doubt if every good review is a reflection of a good product or a made up comment meant to boost a company’s reputation. Social media testimonials, on the other hand, are harder to fake because there’s generally a person with a record of activity behind each one.

In fact, collecting and re-posting positive social media reviews not only shines a credible light on a company but may actually help search results for the brand and promote the company’s biggest supporters. Here are three ways to do this.

Twitter

Twitter could have a long-term edge over Facebook, ad exec says from SmartBrief

Twitter may have the long term edge over Facebook; if so, brands may want to make sure they make Twitter their strongest platform:

Twitter could outlast Facebook, Ogilvy & Mather's Rory Sutherland says. Twitter's "haiku element" and appeal to young urbanites give the network far more money-making potential than most people realize, Sutherland argues. "I can see Facebook being superseded more easily than Twitter being superseded. ... I wouldn't bet against it being more valuable [than Facebook] in the long term," he says. The Telegraph (London)

Facebook

Facebook Military Crisis Tools To Aid Families of Vets from Huffington Post

An interesting article about how Facebook is taking on another social initiative. We love to read articles about huge, profitable companies like Facebook putting their money and efforts towards a good cause:

Facebook has launched yet another service to help those in need, this time for military members, veterans and families suffering from the mental and emotional effects of war.

Facebook Begins Rolling Out News Feed “Offers” for Local Small Businesses from Social Media Today

Interesting new Facebook feature for small businesses:

“Zuckerberg and the now very, very big Facebook, have not let all the fame go to their heads and have decided to help out the little guy. Facebook has announced that they have begun rolling out News Feed “Offers” for Local Small Businesses. Once a option only reserved for the Loehmanns and Whole Foods of the Online world, now the Spotted Moth or The Bite Market can try to sway their local customers into local shops and have their own chance at a little fame. “

5 Things to Consider Before Creating an Offer from Social Media Today

A follow up article about the new “Offer” feature on Facebook, complications pop up:

Whether it was from lack of use or lack of success, Facebook Offers has streamlined the process while making it a bit more viral.  BUT, I am already seeing a few ‘road blocks’ as we just created our first offer this morning.

Brand-related content is best for creating engagement, Facebook says from SmartBrief

Consumers want to engage with your brand on your Facebook page – stick with your brand "voice," don't veer too far off topic:

Marketers shouldn't try to humanize their brands with chatty Facebook posts about things unrelated to their core identity, Facebook's Sean Bruich says. Staying on-topic and focusing on brand-related content is a better way to drive engagement and build relationships with fans, Bruich says. "By far, the biggest predictor of engagement was that the post was on a topic relevant to the brand. ... People are seeing the content because they liked the brand, and it makes sense that content about the brand will get them engaged," he says. Advertising Age (tiered subscription model)

Rules Of Facebook Engagement from MediaPost: Engage Moms

INFOGRAPHIC- Facebook rules as Moms favorite platform. We're not surprised:

(Infographic: http://blog.performics.com/search/2012/04/social-media-moms-infographic.html) As a self-proclaimed “social media mom,” I found a recent infographic from Performics to be quite interesting. Yes, social media moms are more likely to own smartphones than other women and, yes, an overwhelming majority believe they can influence companies by voicing their opinions via their social networks. But the two stats I found most interesting were those regarding how moms’ offline actions are somewhat motivated by those brands they follow on Facebook

Google+

Luxury brands sparkle on Google+ from SmartBrief

Looks like Google+ can gain traction…if you’re a "high-end" brand. But for those companies that are not, it may not be the best channel to leverage:

High-end brands such as Ferrari, Gucci and Burberry are beating lower-tier brands when it comes to generating engagement on Google+, according to a Simply Measured survey. Automotive brands remain the social network's strongest performers, with Ferrari leading the pack with about 750,000 connections on the network. WebProNews (Lexington, Ky.)

LinkedIn

LinkedIn to buy SlideShare for $118.8 million from Wall Street Journal

LinkedIn is taking a big (and expensive) step to build their platform. Unlike Facebook who purchases any social media threat standing in their way, LinkedIn makes smart purchases that complement their platform:

LinkedIn says it will buy SlideShare for $118.8 million in cash and stock. SlideShare will continue to operate as a standalone service, but LinkedIn will seek to integrate some of SlideShare's features into its core social network.

 

Brand Social Media Marketing Strategies

Oscar Mayer Selects Makes Limited-Time Social Offer from MediaPost: Marketing Daily

Kraft Foods is venturing into new digital territory as part of the multimedia launch campaign for its “no artificial preservatives” Oscar Mayer Selects line:

Themed “It’s Yes Food,” the campaign -- one of the largest in Oscar Mayer’s history -- kicked off with three humorous TV spots showing a mother having to say “no” to all kinds of things (including her husband’s ill-fitting skinny jeans and her son’s plea to adopt a reptile as a pet), but happy to say “yes” to Selects cold cuts, hot dogs and bacon.

The hub of the campaign’s digital efforts, from 360i, is an Oscar Mayer “Yes Quest” on the Kraft promotions site. 

Behind the scenes at Coke's Polar Bowl from SmartBrief

Why do people love mixing social media with this type of advertising? Same reason people love to Tweet during their favorite TV shows! Strong strategic takeaway:

Coca-Cola's Polar Bowl campaign, which saw animated polar bears commenting on the Super Bowl in real time, drew 9 million viewers and kept users engaged for an average of 28 minutes. The campaign, which also drove a 38% increase in Coke's Twitter following in a four-hour period, is "redefining" the way Coke plans its outreach, says Coke's integrated-marketing director, Jennifer Healan. "It's a conversation, not a monologue," she explains. Advertising Age (tiered subscription model)

Kit Kat app sends random social updates for the weary from SmartBrief

This is an interesting strategy, but could be dangerous. It’s important to see if people will want that break from social media, and if so, will appreciate what the app has done for them in their absence. Is there a need for this?

Nestle's Kit Kat is promoting the idea of taking a respite from messaging friends with a tongue-in-cheek application called "Social Break." The app sends random updates to a user's LinkedIn, Facebook and Twitter accounts, giving the owner a chance to ignore his or her social media presence for a while. The app was developed by one of Nestle's agencies, JWT, and will target the Asian market, where users say they feel especially beleaguered by social media obligations. Reuters

05/07/2012

The "Best in Social Media" Round-Up May 7, 2012

POSTED BY Stacy DeBroff AT 1:57 PM

Insight and Studies

Social Media in Regulated Industries from Social Media Today

Social Media use increases in Financial Services and Healthcare industries:

Social media use in regulated industries such as Financial Services and Healthcare is beginning to take hold. The benefits are clear - market your products, communicate with customers and get a pulse on your brand image - but it's important to adopt such technologies while adhering industry regulations.

Social Media Give You a Megaphone for Word-of-Mouth Marketing from Social Media Today

Is WOM the best kind of marketing?

Word-of-mouth has been and remains the best marketing. But these days, more people are talking, more are listening, and their conversations go far beyond the back fence or the local coffee shop. Social media are a megaphone for word-of-mouth marketing and a boon to small businesses and start ups. Inexpensive and far-reaching, social media bring impressive results.

The Most Actionable Social Media Metrics (1to1 Media)

Yet another take on metrics:

The past two years have seen an increase in maturity among many companies that engage in social channels. Carnival Cruise Lines, American Airlines, and Cirque du Soleil are examples of companies that use social media metrics to inform marketing decisions and reveal the optimal social investments.

Social Media

Why Big Brands Are More Socially Fit from MediaPost: Marketing Daily

Big brands do social media right:

Social media has hit the big time -- or at least has become the province of big companies. A recent study on the fitness of social media reported that large and mid-size brands significantly outscored their smaller counterparts, and reveals intriguing insights into the state of social media.

The Next Phase of Social Marketing from MediaPost: Marketing Daily

How to turn fans into advocates and advocates into cash:

Marketers must focus on how to activate fans -- turning them into brand advocates and essentially evolving their social media presence into a research lab, idea store, and full-fledged peer-to-peer marketing channel.

Facebook, Twitter, LinkedIn, Google+ And The Social Sharing Avalanche [Infographic] (All Twitter)

Helpful infographic!

Facebook may be nearing its audience peak in the United States, Europe, and the U.K., but it (and Twitter) still has a huge and largely untapped audience across the rest of the world. This infographic collects the data on who's sharing what and the effect on brands.

Buddy Media Launches BuyBuddy Social Ad Service From Online Media Daily

New Facebook ad platform service from Buddy Media:

BuyBuddy, a self-service offering advertisers can use to create, track and optimize campaigns on Facebook. Built into the company’s existing platform enabling social content publishing, app creation and e-commerce, the aim is to help companies better combine owned, earned and paid media efforts on Facebook and other social sites.

Social Gaming to Social Good—Brands Matter to Youth Market From Online Media Daily

A really interesting perspective to think about when working with the Gen Y bloggers, and which "social good" campaigns resonate well with them:

Status symbols for the under-30 demographic show their commitment to the environment, global access to clean water, better access to nutritious foods and other social good causes. Today's youth market is consciously conscious, and they hold their brands accountable to representing their values. 

Pinterest

Pinterest: It’s Time to Go ‘Pinternational’ from Mashable

Going global will allow more brands to participate in the popular platform, and more target audiences reached:

The photo-centric website announced in a blog post that it’s looking for translators in French, German, Japanese, Portuguese and Spanish. Though Pinterest a visual-based site, the company said translators are now necessary to make the website truly global:

Twitter

Twitter to upgrade "Discover" feature from CNET

Twitter personalizes reach and targets appropriate consumers based on their interests:

Twitter's "Discover" feature will get an upgrade, turning to a user's followers list for personalized signals to determine which stories to highlight. The feature will be rolled out to the website before it comes to mobile applications, the company says. CNET

Facebook

Gap, H&M, Sephora and Others Unwrap Social Gifting in the U.S. from Wall Street Journal

A great way for parents to give their college-aged child a special gift, or to give friends a long way away a "I’m thinking of you" pick me up:

“It works like this:  

    • Using Facebook and a mobile application, people can give their Facebook friends free gift cards, commonly valued at $5 to $15.
    • A notification saying that they’ve received a gift card is posted to that friend’s wall, where anyone can see it and contribute more money if they wish.
    • The person, who received the gift card, can then redeem it using a mobile application in the store.”

Facebook’s New “Life-Saving” Tool? It Could Be for Fighting Cyberbullies. from Wall Street Journal

Cyberbullying is real, and parents worry about their children being the victim. Do these tools that Facebook is hinting at really make a difference? Will they help?

“Slated to air Tuesday evening, ABC News has snagged interviews with Mark Zuckerberg and COO Sheryl Sandberg, in which the two will debut a mystery tool “which has the power to save lives,” according to the company.”

5 Facebook Insights Your Business Can’t Ignore from Social Media Today

There’s a lot of data available on Facebook that could have potential for measuring campaign success:

Using third-party tools can be useful, but when it comes to Facebook, there is more than enough data in its native Insights information to get any business off and running on the right foot.   The following are five Insights your business can’t afford to ignore.

Facebook provides ‘Organ Donor’ status- and will save lives from Social Media Today

What else will Facebook come up with to represent our offline choices on our profile page?

Recently they've [Facebook] made some pretty good moves:  there was the anti-bullying initiative and a referral system for friends expressing suicidal thoughts.  Now comes an 'Organ Donation Status' which will hopefully push up the numbers of people around the globe currently registered to be organ donors.

Wrapp Up Social Gifting On Facebook From Online Media Daily

This is very cool - we love this idea:

Gifting Starbucks coffee, lipstick or a free week of online access to The Wall Street Journal could become the new currency for Facebook Fans.

4 Ways to Drive Engagement With Facebook Ads from Mashable

More authentic ads may be the most beneficial when driving engagement:

The run up to Facebook’s fast-approaching IPO, the company is making extensive and ongoing improvements to its advertising platform. The most recent updates, which are not yet live, will allow marketers to optimize their ads for any Facebook action (not just likes). These new capabilities will also give advertisers a much greater understanding of their consumers, allowing them to segment marketing messages based on certain user groups. All of this goes to support the general belief that Facebook wants to turn their ad platform into the main driver of a brand’s reach. To be successful in this space, brands will have to be very authentic.

YouTube 

YouTube Commits $200 Million in Marketing Support to Channels from ADWeek

As YouTube and other online streaming platforms become the new TV’s, and DVR has decreased the effects of TV Ads, marketing dollars are better spent in platforms such as YouTube:

YouTube's "brandcast" event (please don't call it a NewFront) started off with a bang and ended with vp, global head of content Robert Kyncl pledging some $200 million in marketing dollars on YouTube and Google's Display Network to support its 100 new professionally produced channels.

LinkedIn

LinkedIn 4x Better for B2B Leads than Facebook or Twitter from Social Media Today

This article is focused on B2B but it's interesting that LinkedIn created more conversions than the other social media sites:

In a study of 3,128 HubSpot B2B customers, LinkedIn generated the highest visitor-to-lead conversion rate at 2.60%, four times higher than Twitter (.67%) and seven times better than Facebook (.39%).

Marketing to Moms

The New Mommy Wars from MediaPost: Engage Moms

Stay at home Moms are working Moms. To say otherwise is both an insult, as well as detrimental to your company:

Smart marketers who target moms know these women work hard. The best among these marketers create and sell products that help make their work easier. Key denominators in products and services that are directed toward an audience of moms are convenience and ease of use. 

Mobile Marketing

Study Finds Gen Y Responds To App Ads from MediaPost: Marketing Daily

Mobile app ads more revelant to Gen Y:

The study found that adults 25-34 are more likely to value the influence of advertisements, and they recall seeing more ads while using mobile apps, particularly video ads or fully sponsored/branded apps.

Branded Social Media Campaigns

How Four Brands Manage Their Wildly Successful Facebook Pages (Ragan.com)

Successful brand Facebook Pages – how they differ.

Imagine having legions of engaged fans commenting, liking, and sharing your brands' brilliant posts. For the following four brands, that's a reality. Here's a look at their best practices (among them: strong content) and what you can learn from each one.

How 7 Top Brands Are Using Facebook’s New Ad Tools from Mashable

Brand show how to effectively use the new Facebook Page:

Among the products Facebook introduced were Premium on Facebook, Reach Generator, Offers and Logged Out ads. The company also asked brands to embrace a paradigm shift from advertising to “Stories,” Facebook’s preferred term for brand-related messages. Since that time, a few big brands have experimented with the new tools. Here are a few examples or, if you prefer, Stories…

Coke and Pepsi face off on Facebook from SmartBrief

Coke and Pepsi wars start again – yet this time via socal media:

Coca-Cola and Pepsi are rolling out rival campaigns on Facebook and other social media platforms. Both are taking creative approaches to social media outreach, with Pepsi wheeling out celebrities for its Pepsi Pulse campaign, and Coke teaming with Spotify to integrate music into its Facebook page. "Consumers are incredibly empowered, and what used to work to get their attention now needs a bit more thoughtfulness," author Brian Solis says. USA TODAY

04/30/2012

Best of Social Media Round-Up April 30, 2012

POSTED BY Stacy DeBroff AT 4:32 PM

Brand Social Media Marketing Strategies

Use Social Curation To Build Brand Presence from MediaPost: Marketing Daily

Interesting article by Roger Ebert (the movie guy):

Engaging social curation can positively increase the reach, relevancy and credibility of your brand. Social engagement is a multichannel dialogue that requires vigilance -- but the payoff is that it builds reach and lasting relationships with your customers and the community.

Get Rid of Negative Facebook Ads With Dove’s ‘Ad Makeover’ [VIDEO] from Mashable

Another reason Dove really resonates with women. They know exactly how to target women, and with campaigns that hit a personal note: (Video)

That’s the aim of a new marketing campaign from Dove. The beauty goods manufacturer released a Facebook app in Australia that allows users to replace negative ads with one of eight messages designed to boost women’s self esteem. One message reads, “Your birthday suit suits you.” Another: “The perfect bum is the one you’re sitting on.”

Kimberly-Clark jokes about Cottonelle moist wipes from SmartBrief

More toilet paper campaigns prove social media can even handle the most sensitive subjects:

A Kimberly-Clark campaign via Facebook is trying to wipe out the embarrassment associated with using flushable moist toilet wipes. Ads for Cottonelle Fresh Care show people nicknaming the practice of using a moist then a dry wipe as "the clean getaway" and "two-handed tango," among other humorous names. The ads then direct viewers to Facebook to come up with their own terms for the practice -- without overtly specifying a proper bathroom procedure. "We don't as a brand want to push a toilet routine, but we want to activate the conversation," said Biggs|Gilmore's Dean Suarez-Starfeldt. The New York Times (tiered subscription model)

Boosting ROI with sweet tweets from MediaPost: Online Media Daily

This is really interesting to see how brands are measuring the ROI of tweets—and Ben & Jerry’s sampling model is something brands should look to as guidance when thinking about a Twitter presence:

Jay Curley, integrated marketing manager at Ben & Jerry’s, tells Marketing Daily how using Twitter as an integral part of its sampling program has boosted its ROI.

Trop50 Extends Products -- And 'Girlfriends' Campaign

Aw, we love Jane Krakowski!

PepsiCo continues to build on the impressive success of its half-the-calories juices brand, Trop50, with (more) new extensions and new “Girlfriends”-themed TV spots starring "30 Rock" star Jane Krakowski. 

Insights and Studies

Engagement aint Nothing but a Number. Why 1% Isn’t good enough from Social Media Today

Ideas about redefining “engagement” for brands from Brian Solis:

“A recent study published by Ehrenberg-Bass Institute, an Australia-based research group found that less than 1-percent of Facebook “Fans” actually engage with brands.”

How To Turn Your Digital Thought Leadership Into Business Development (CMO.com)

How open communication with readers can focus biz dev perspective:

For B2B firms that view their online journals as a forum to host an open exchange with readers, the rewards are there. What's more, the very tools used to create the exchange can be a rich source of data to help guide ongoing marketing efforts.

Forrester Rates Top 'Listening' Platforms/Vendors from MediaPost

Social media is a great tool for measuring consumer sentiment -- if you’re using the right “listening platform.” Aiding in the decision process, Forrester has released a 64-criteria evaluation of enterprise “listening” vendors, which it breaks down by product fit, customer success, and Forrester client demand:

Fresh off its acquisition of Cymfony, Visible Technologies shared the top spot with Radian6 thanks to their flexible dashboards and inventive road maps. “The landscape consists of many strong performers,” according to Zach Hofer-Shall, social intelligence analyst at Forrester, and lead author of the report.

Additional standouts included Attensity with its data-processing focus; Converseon with its research reporting; Networked Insights with its focus on media planning and buying; NM Incite with its consulting services; SDL with its data collecting; and Synthesio with its international expertise.

Social Media

Father Puts Wire on Son with Autism, Records Verbal Abuse from Teacher Huffington Post

This story will break your heart and infuriate you. A father had been receiving reports from his son’s teachers that he was having violent outbursts and hitting his teachers. Confused by these reports – he put a wire on his son to wear to school, which showed his son's teachers verbally abusing him. Outraged, the father turned to YouTube and shared the recordings and his disgust – and within a few days it already has over 3 million views:

The two (teachers) engage in inappropriate conversations, like joking about their alcohol abuse and sex lives in front of their students -- all of whom have behavioral conditions and, according to Chaifetz, communication difficulties that prevent them from relaying the conversations to their parents.

Integrated Marketing: 4 Reasons Social Media is Needed from Social Media Today

Need more reasons to participate in social media?

‘There are four areas where social media works. In addition to providing opportunities, they provide the reasons companies need to participate.’

Your Start-Up Life: Am I Wasting My Time with Social Media? Huffington Post

From large companies to start-ups, we oftentimes find ourselves explaining to a client why they would benefit from running a program with us. This article has Rana Florida (CEO of The Creative  Class Group) answering a certain entrepreneur’s question as to why social media is beneficial:

You're right; the options to connect and engage through social media are very thick and constantly changing. Social media can greatly enhance sales and a brand if done correctly but a wrong step can also turn off customers and tarnish a reputation -- just think of Alec Baldwin's Twitter rants about American Airlines or Charlie Sheen's #winning hashtag

Klout

Klout to Launch Brand Pages: Should Marketers Care? From Hub Spot

Klout is currently in beta testing mode of brand pages and Marketers should pay attention. Your brands' most influential speakers will now have a chance to do PR for you. In turn, they will become loyalists and activists of the brand. The additional benefits for the brand include knowing the activity around your brand, perks for your customers, and news on your brand in the space: 

Earlier this week, Klout announced its own version of brand pages -- Brand "Squads." Klout calls these pages a "way of giving influencers a place to be recognized and have a direct impact on the brands they care about most."

And while influencers get excited for their potential to be recognized by top brands, social media marketers also have plenty of reasons to be excited for this cool new tool.

Pinterest

When more pins bring more problems from SmartBrief

Pinterest can increase web traffic for companies that otherwise wouldn’t have the exposure, but just like any other social media platform, negative sentiment can quickly spread as well:

Jewelry-maker Michelle DiFilippo-Espinoza had a bad experience with Pinterest when unscrupulous individuals stole images of her products and used them to spread malware. "People thought I was not a legitimate business. I lost sales because of it and had to rebuild and regain trust in the Internet community," she said. To help prevent future problems, DiFilippo-Espinoza now places watermarks on her images and remains on watch for suspicious users. The Daily Dot

Facebook

Facebook Marketing: Why Less Is More from Mashable

With all the campaigns currently run on Facebook, it’s important to keep in mind “what will resonate” rather that “how much can we do?”

It’s hard to keep track of what’s actually working for brands on Facebook. The most recent numbers actually indicate fan growth slowed with the Brand Timeline switch. But thinking smart transcends those changes — and never goes out of style. You want to engage your audience and make sure that they feel like they’re apart of something — not just being marketed to,” Shankman explains. “Then they will do your PR for you.”

Study: Facebook Timeline gives brands an engagement boost from SmartBrief

How beneficial is the new Timeline change for brands looking to connect with fans on Facebook?

Brands have seen a spike in user engagement since switching to Facebook's Timeline layout, according to a Simply Measured analysis. The 15 brand pages studied saw their per-post engagement increase by an average of 46% in the three weeks after adopting Timeline. eMarketer

Google+
Google Adds a ‘Share’ Button for Google+ from Mashable

As these platforms continue to copy one another, there will be no way to differeniate them, and only one can prevail:

The new button enables website operators to more easily encourage visitors to spread content among connections on Google’s social network. It’s the latest step in integrating the social network with content across the web. The Share button joins the already existing +1 button, which enables Google+ members to indicate that they — for lack of a better term — like a page or an article.

Instagram

Instagram's iPhone Success Story from MediaPost

Instagram is one of the most popular ways to post photos to Twitter. These visual apps are a fast success – but is it global?

Adoption of Instagram can be region-specific. In the U.S. iPhone market, it took only one day from the app’s release for it to become the top-ranking app in the Photography section. In Korea, it took 187 days, France 82 days, and China 58 days. For most non-U.S. nations, however, Instagram’s dominance of the photo section took less than a month from the time it was released into that market.

Marketing to Moms

We Love Mom: Mother's Day Spending To Rise from MediaPost: Marketing Daily

For all the Moms out there!

By far, the most common purchase is a greeting card, with 83% of the sample planning on buying one, followed by flowers, the choice of 66%, and some sort of pampering service, such as a spa day, a facial or a massage (58%).

Walk Score Places a Value on How Easy It Is to Navigate a Neighborhood from Wall Street Journal

An interesting way for concerned parents to evaluate their neighborhood, especially as their children get older and start going out or driving by themselves:

“Seattle-based Walk Score has created an easy way to evaluate how walkable and public-transportation-friendly a neighborhood is on a scale from one to 100. A 90 and higher is a Walker’s Paradise, meaning that daily errands there do not require a car. On the other end of the spectrum, and for scores under 50, it means there are very few amenities within walking distance and that people are car-dependent. For example, Seattle ranks as a 74.”

Walmart.com Lets You Pay with Cash When Shopping Online

Many Moms are on a budget and do not utilize credit cards. This is a new way for Moms to make the most of their tight budget by shopping Wal-Mart online and being able to pay with cash:

“In an interview, Joel Anderson, president and CEO of Walmart.com, said the new feature is targeting people who don’t have access to debit or credit cards. The fact that only 15 percent of our transactions are done in the form of credit at our stores means there’s a large percentage of Walmart customers who are dependent on cash to transact online. We definitely think it is a big opportunity,” he said.”

‘Moms for Mitt’ Flock to New Romney Facebook Community [EXCLUSIVE] from Mashable

Moms will play a large role in the upcoming election due to their influence on their social media platforms:

An unexpected social media byproduct has risen from the “War on Women” debate between Democrats and Republicans: Mitt Romney’s team was able to build an 80,000-strong women-centered Facebook community nearly overnight. The Romney campaign created “Moms for Mitt,” a Facebook community that’s being used to display Romney’s life as father and husband and to share infographics dealing with women’s issues.

Mobile Marketing

Infographic- Great Trends in Mobile from Social Media Today

New mobile trends, and a nice infographic!

“The folks at CultureLabel.com recently put out this fabulous infographic that shows how quickly mobile has become a mainstay of our everyday reality. In fact, it represents a potential paradigm shift for consumers and businesses alike, both in our personal and professional lives.”

Parents Find Use In Smartphones from MediaPost: Marketing Daily

Parents learn how to use smartphones (Oh Em Gee!)

According to a survey of more than 2,200 adults by Harris Interactive on behalf of LG, more than half (57%) of all parents said they relied on their smartphone to keep them on track.

US mobile ad spend to double in 2012 from MediaPost: Online Media Daily

How much focus should a brand put on a mobile ad survey or program?

A new forecast from Strategy Analytics projects mobile ad spending worldwide will grow 85% in 2012 from $6.3 billion to $11.6 billion.

 

04/23/2012

This Week's Best in Social Media April 23, 2012

POSTED BY Stacy DeBroff AT 4:31 PM

Woman drawing research diagram

Insight and Studies

Engagement Marketing 101 (Redux) from CMO.com

Strategic engagement marketing ranks high in importance to brands:

Engagement Marketing is based on the premise that if marketing is to succeed, it must be client- and audience-centric. Done well, it means connecting with audiences who want to hear from you, in relevant, meaningful, interesting ways. If you can pull that off, everything changes.

The Social Media ROI Solar System [Infographic] (BzzAgent) from Buzz Agent

Infographic from BzzAgent on social media ROI:

Only one method of measuring social media ROI -- the analysis of sales revenue generated relative to the program investment -- provides an answer the right way, in financial terms. If you think of that as the center of the measurement universe, here's how the rest of the social measurement solar system might look.BzzAgent-Social-ROI-Solar-System2

7 Essential Equations For Measuring Social Media Success from Radian6

Interesting social media metrics equations via a "Cheat Sheet:"

The ebook "5 Steps to Effective Social Media Measurement" contains 7 helpful social media equations, as shown on this PDF cheatsheet. They'll help you calculate your share of the conversation, value of a Facebook Like, and more.

PR Newswire launches microsite for bloggers from PRWeek

Creating microsites for bloggers may start becoming more popular in order to build traffic as well as relationships:

The “PR Newswire…for bloggers” site includes information about the services that the company provides for bloggers and online journalists. It also features customized newsfeeds, event listings, blogger media-tour opportunities, and a press release widget that can be included on websites. PR Newswire will also review and profile five blogs on the site every week. At launch, the page reviewed food, film, and education blogs. Bloggers whose sites are reviewed also receive a badge they can display on their websites.

The Conversation Prism by Brian Solis
Social Media

Spotify Teams With Coke, Launches Branded Apps from Online Media Daily

Tech platforms team with major brands to increase advertising revenue:

Spotify announced a broad new partnership Wednesday with Coca-Cola and launched a series of branded apps from the beverage giant and others as the music streaming service seeks to ramp up advertising revenue.


How Social Media Is Taking Over the News Industry [INFOGRAPHIC] from Mashable

The pros and cons of news being spread over social media platforms, and what this means for the future of newspapers and sites: Social-media-news

Linkedin-icon
LinkedIn

LinkedIn’s Biggest Competitor Is a Facebook App That Just Hit 25 Million Users from Mashable

Facebook constantly finds ways to mimic or buy other popular social media platforms in hopes of becoming the “go to” platform for all needs:

Two years and 25 million registered users after launching its professional network for Facebook, BranchOut is LinkedIn’s biggest competitor…BranchOut allows users to see which of their Facebook friends (or friends of friends) work at specific companies. Unlike LinkedIn, it doesn’t require users to build a professional network one person at a time. Rather, they simply connect to their pre-existing Facebook graphs. The interface works a lot like LinkedIn from there: users can fill in their work histories, send messages to their connections, collect endorsements and request introductions to friends of friends.

Pinterest-logo
Pinterest

Honda Wants You to Stop Using That Damn Pinterest Already from AdWeek

Innovative campaign that challenges top ‘Pinners’ to go and do what they’re actually pinning. Creative concept!

Honda is having its Pinterest and eating it, too—with a new campaign that urges top pinners to stop wasting their life already and get outside. Its "Leap List" campaign for the CR-V is all about getting out and living life to the fullest. So, for the Pinterest portion, Honda agency RPA is offering $500 each to the most active pinners (as identified by Mashable) if they'll take a 24-hour break from Pinterest—aka a "Pintermission"

Facebookimages
Facebook

Facebook CPMS Climb, Despite Falling Clicks from Online Media Daily

Although clicks are falling, money is being spent, and advertisers want to experiment with this even more:

Click-through rates on Facebook are going down even as the cost of advertising on the dominant social network continues to rise.

Facebook Meets Instagram: What It Means for Your Brand from Mashable

How Facebook acquiring Instagram will affect how your brand runs marketing campaigns:

As the popular photo platform gains steam, surpassing 30 million users, some companies are realizing that an artsy tilt-shift photo of the bag of chips you’re eating could be actually worth something. Close to 1 billion members strong, Facebook has a powerful paid advertising program. And its support for brands has grown immensely in the past few months, with the rollout of Timeline for Brands and fan-based ads. Meanwhile, Instagram is emerging as a much smaller, but very powerful user-supported platform that brands are just beginning to embrace.

Facebook Targets May 17th for IPO Date Huffington Post

This is huge news for not only investors but the rest of the social media world:

According to our sources, Facebook will be valued at around $100 billion, reflecting current levels of trading in the secondary markets (and avoiding SEC scrutiny). Other reports say that the company wants to raise $10 billion at a $100 billion valuation, but like Kara Swisher we are hearing that it will be less.

Facebook Beefs Up Ad Analytics from Adweek

As Facebook ads become more popular, and in turn more expensive, ad buyers want to see what their money is generating:

Advertisers are spending a lot more money on Facebook, and naturally they want to know more about how their paid campaigns are performing. So Facebook is doing something about it. The company’s product manager for Pages Insights David Baser said that over the next couple weeks Facebook will roll out more granular metrics intended to provide a more detailed view at what sort of actions resulted from specific Facebook ads.

How Facebook ate the Internet from Intelligent Life

Facebook may reposition themselves in the space to compete with even “non-networking” internet companies:

Facebook has no serious rivals in social networking, so it has begun to compete with tech titans such as Apple and built a thriving ecosystem of tools that have turned the site into a microcosm of the Internet itself, Robert Lane Greene writes. That has radically changed the way that people think about themselves and their online activity, and altered the Web in ways that will continue to be felt regardless of Facebook's ultimate success or failure. "Google made the internet navigable. Apple made it portable. ... Now Facebook has made it social, raising a generation that will never again expect things to be otherwise,"

Google+images
Google+

Facebook channels Google+ with larger profile photos from SmartBrief

Google+ has done something right when it’s come to design, so much so that Facebook is quick to adapt:

Days after Google+ unveiled a redesign, Facebook has given the layout for its Timeline pages a refresh, introducing slightly larger profile pictures that reflect some of Google+'s changes. The facelift is only for personal pages for now; it isn't known whether brands will also get the update, Emil Protalinski writes. "[I]f the company does end up unifying the profile picture size for Facebook Pages, it will break a lot of designs that businesses worked hard on,"

Twitter_icons_256
Twitter

Twitter is the media's favorite social network from SmartBrief

With the ease of use and constantly updated trends, it makes sense that Twitter is a popular social media platform, but is still as popular as Facebook:

About 55% of all news stories relating to social media issues mentioned Twitter in the first quarter, an increase of about 5 percentage points from figures for all of 2011, according to Highbeam Research. That compares favorably with the company's rivals: Facebook was mentioned in about 41% of stories in the first quarter, while LinkedIn was mentioned in about 2% of news stories.

Instagram images
Instagram

What is the point of instagram? from Read Write Web

Just like Pinterest, companies can dabble with Instagram and weave it into campaigns—understanding the true point of this app will help people understand how to tie it into visually compelling campaigns:

Whenever a trendy app comes along, there are people who ask, "What is the point of this?" If millions of people are using something, there has to be a reason. In our What Is the Point of... series, we'll explain it to you.

Mom and SonMedium
Marketing to Moms

The Light Green Movement: Engaging Today's Eco-Conscious Mom from MediaPost: Engage Moms

Mom’s are gravitating to more eco-friendly brands as they feel their products will help better the environment and keep their family safe. This article elaborates on how to engage with these Moms:

The green trend is here to stay and families are shifting to what I refer to as the “light green” movement – incorporating many habits that conform to a healthier and more eco-conscious way of life that still works within their budgets. How can marketers engage today’s budget and eco- conscious mom? The key is to focus on both realistic and attainable – considering both budgets and time restrictions – practices.

Engaging Foodie Moms from MediaPost:Engage Moms

With the popularity of Pinterest, Food Bloggers have a new platform to share their content. They could be a key area to tap into as Pinterest grows:

Foodies are everywhere, cooking and blogging, creating videos and boards on Pinterest, starting communities, developing podcasts and putting up Facebook pages. With the rise of the online foodie comes opportunity and, of course, mind-boggling choices. 

Gen y woman
Marketing to Millennials

New Research: 6 Distinct Segments of Millennials Identified

As Gen Y consumers become increasingly more influential, it’s important to segment and understand different segments within the larger group:

New research segments millennials into six distinct categories to help companies improve marketing and business models.

Meet Generation C: The Connected Consumer

Details to know about marketing to the ever-upcoming generations and how they differ from common trends:

With every day that passes, Gen Y becomes far more important to the economy than we can realize. Yet the gap between how Gen Y communicates and connects and how businesses, educators, governments, et al. approach them is only widening. I often wonder whether or not we are simply trying to talk to ourselves in our approach when in reality, we are talking to strangers. This is important as without understanding what’s important to them and why, without learning their behavior or decision-making cycles, or without empathy, we cannot reverse engineer nor create a meaningful and engaging journey.